Cade Murphy

• Spearheaded inside sales operations, consistently driving $280,000+ in monthly sales revenue through product expertise, solution-based selling, and exceptional customer relationship management.
• Delivered superior service at the sales counter, assisting contractors, technicians, and business owners with product selection, order processing, and technical inquiries while ensuring accuracy and efficiency.
• Developed and executed strategic prospecting initiatives to expand market presence and drive year-over-year growth.
• Excelled in high-level negotiations with vendors, contractors, and commercial clients to maximize profitability while maintaining long-term loyalty.
• Leveraged in-depth HVAC/R product knowledge to recommend tailored solutions aligned with customer needs and industry best practices.
• Collaborated with branch leadership and outside sales teams to achieve revenue objectives and strengthen competitiveness.
• Consistently recognized for exceeding sales targets and upholding Johnstone Supply’s reputation for service excellence.

· Increased personal sales from $60k to 100k sales per month within first 2 months of employment making me sales leader across 5 stores.

· Promoted from counter sales to lead within 6 months of employment.

· Trained and mentored new employees on selling strategies, customer relationship management, and product knowledge.

· Utilized Epicor CRM for managing accounts, customers, inventory, and distribution.

· Increased inside sales revenue by consistently meeting and exceeding sales targets through effective prospecting and relationship building.

· Secured lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

· Determined replacement HVAC/R parts, according to inspection or verbal/description of old part and customer requirements.

· Conducted regular check-ins with existing clients as part of account management efforts, ensuring their ongoing satisfaction and addressing any concerns promptly.

· Monitored scheduled shipment dates to ensure timely delivery and expedite as needed.

· Worked closely with outside sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

· Set up new accounts, established customer credit and set up payment methods.

· Participated in ongoing professional development opportunities to stay current on industry trends, product updates, and sales techniques, enhancing overall job performance.

· Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

* Delivered energetic knowledgeable responses to customers in-store, by telephone, and email going above and beyond to serve needs.

· Entered customer orders into Order entry system the same day the order received.

· Built strong relationships with clientele to foster brand loyalty and repeat business.

· Boosted customer satisfaction by providing knowledgeable product recommendations and personalized service.

· Finalized sales by completing payments and required paperwork

· Collaborated with team members to achieve sales goals and provide exceptional customer service at all times.

· Worked in the warehouse as needed and operate a forklift.

· Researched and resolved customer complaints and issues, and provided customer assistance in locating and identifying replacement parts.

· Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.