Cade Whitson
Davis,CA
Summary
Personable and dedicated Customer Service Representative with extensive management experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Manager
Shadow Brook Swim Club
San Jose, CA
05.2022 - 09.2023
- Provided leadership during times of organizational change or crisis situations.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted quality, timely performance feedback and performance appraisals.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
La Rinconada Country Club
Los Gatos, CA
01.2022 - 05.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored new employees on procedures and policies to maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Leland High School
San Jose, CA06-2022
Some College (No Degree) - Psychology, Cognitive Science And Neuroscience
University of California - Davis
Davis, CASkills
- Strategic Planning
- Staff Development
- Operations Management
- Team Leadership
- Complaint Resolution
- Problem-Solving Abilities
- Client Relations
- Adept at mastering new responsibilities
Timeline
Manager
Shadow Brook Swim Club
05.2022 - 09.2023
Customer Service Representative
La Rinconada Country Club
01.2022 - 05.2022
High School Diploma -
Leland High School
Some College (No Degree) - Psychology, Cognitive Science And Neuroscience
University of California - Davis
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