Cade Bailey
Stillwater,OK
Summary
Polite and professional phone agent successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Self-motivated and a true team player.
Overview
6
6
years of professional experience
Work History
Helpdesk Phone Agent
OSU
09.2023 - Current
- Assisting customers on regular basis to quickly alleviate issues and provide status reports.
- Assisting customers with common technology issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Strong multitasking skills; manage call lines while accurately inputting data into software systems.
Cashier
Raising Cane's
05.2023 - 08.2023
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Walmart
09.2019 - 01.2021
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
Zaxbys
08.2018 - 09.2019
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Computer Science
Oklahoma State University
Stillwater, OK05.2024
Associate of Arts - Psychology
Tulsa Community College
Tulsa, OK05.2021
Skills
- Coding standards
- C Programming Language
- Java Programming Language
- Object-Oriented Programming
- Microsoft Office
- Quality Assurance Controls
- Written Communication
- Multitasking Abilities
Timeline
Helpdesk Phone Agent
OSU
09.2023 - Current
Cashier
Raising Cane's
05.2023 - 08.2023
Cashier
Walmart
09.2019 - 01.2021
Team Member
Zaxbys
08.2018 - 09.2019
Bachelor of Science - Computer Science
Oklahoma State University
Associate of Arts - Psychology
Tulsa Community College
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