CADEEJAH THOMPSON

• Greet customers with a friendly demeanor and promptly address their needs during hectic periods.
• Assist in inventory management to maintain adequate stock levels and reduce wastage.
• Work collaboratively with other staff members, including junior baristas, managers, and bakers.
• Support training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Highlight store promotions and retail products to boost sales, with responsibility for balancing cash drawers at the close of each day.

• Demonstrated commitment to professional growth through active participation in relevant office hours, workshops, and webinars.
• Streamlined administrative processes by assisting with record keeping tasks such as grading assignments or updating information systems.
• Contributed to curriculum development by monitoring marketing and advertising trends to stay current with industry shifts.

• Assisted in event setup and teardown, ensuring a smooth transition between functions.
• Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on interest and dietary restrictions.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.
• Improved communication between departments through efficient message delivery and prompt response to inquiries.
• Assisted with event planning, resulting in successful and well-received functions for the organization
• Supported administrative staff with data entry tasks, maintaining accurate records of transfer student information.

• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts for fleet vehicles daily through Service Titan.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need during on-call hours.
• Communicated with technicians and personnel to coordinate timely arrival, track project progress and shift changes.
• Analyzed customer feedback and provided solutions to improve customer service among crowd-source review platforms.

Minor in Communications