Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cadeidra Mcdowell

Norfolk,VA

Summary

Dynamic Customer Service Representative with over 5 years of experience in enhancing customer satisfaction and driving company success. Demonstrated expertise in managing high volumes of inbound calls while fostering strong relationships through effective communication and problem-solving skills. Proficient in CRM systems and multitasking in fast-paced environments, leveraging organizational skills to address customer needs with empathy and patience. Eager to contribute to company growth while continuously developing professional abilities.

Overview

9
9
years of professional experience

Work History

Patient Service Specialist

Chesapeake Regional Healthcare
Chesapeake, VA
12.2023 - Current
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Ensured accuracy in documentation, preventing negative impact on care delivery and service payments.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Remained up-to-date on community resources and services benefiting patients.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Administrative Assistant

Virginia Urology
Virginia Beach, VA
01.2021 - 11.2023
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Assisted with scheduling outpatient appointments.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Scheduled appointments between clients and customers and internal staff members.
  • Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
  • Provided administrative support to various departments within the organization.

Tier 2 Customer Service Rep

ADP
Norfolk, VA
08.2018 - 12.2020
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Updated customer information and account status in the database following each interaction.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Ensured compliance with all applicable laws, regulations and organizational policies.
  • Handled customer service issues by providing guidance or escalating for advanced support.

Customer Service Lead

Capital One
Virginia Beach, VA
05.2016 - 06.2018
  • Compiled reports summarizing banking activities including transaction history and interest income earned.
  • Identified potential fraud cases and reported them to the supervisor.
  • Ensured prompt resolution of customer concerns.
  • Strengthened customer retention by offering discount options.
  • Handled cash deposits and withdrawals accurately according to established procedures.
  • Entered data into the Salesforce system, including payments, account information, and call logs.

Education

High School Diploma -

Norview High School
Norfolk, VA
06-2012

Skills

  • Data entry
  • Conflict resolution
  • Customer service
  • Strong teamwork
  • Customer account management
  • Strategic task management
  • Proficient in Microsoft Office
  • Advanced typing skills
  • Multitasking and prioritization
  • Strategic time allocation

References

References available upon request.

Timeline

Patient Service Specialist

Chesapeake Regional Healthcare
12.2023 - Current

Administrative Assistant

Virginia Urology
01.2021 - 11.2023

Tier 2 Customer Service Rep

ADP
08.2018 - 12.2020

Customer Service Lead

Capital One
05.2016 - 06.2018

High School Diploma -

Norview High School

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