Cadeidra Watts
Phoenix
Summary
Passionate, caring professional with diverse work and volunteer experience. Collaborative and communicative with exceptional organization skills. Adept at planning and delivering across internal and external teams while introducing stability to ambiguous situations. Caring and skilled in pressured situations with strengths in assessing and handling risk.
Overview
10
10
years of professional experience
Work History
Hairstylist Manager
Deidra's Braids
09.2024 - Current
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Trained junior hairstylists in advanced cutting techniques, resulting in increased skill levels and customer satisfaction ratings.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
General Ledger Analyst
Paychex
10.2023 - 09.2024
- Managed complex intercompany transactions to accurately record transfers between multiple entities within the organization''s structure.
- Reduced discrepancies in account balances by performing detailed account analysis and reconciliation.
- Contributed to the success of special projects within the finance department by providing analytical support and recommendations.
- Enhanced financial reporting accuracy by reconciling general ledger accounts and analyzing variances.
- Optimized workflow within the finance team by training new staff members on general ledger processes and systems.
Account Manager 1
Paylocity
01.2022 - 01.2023
- Assisted clients with understanding how to use Paylocity's system for their payroll needs
- Assisted clients with running their desired Reports to confirm their payroll and third-party audits
- Applied critical thinking and problem-solving skills to research, troubleshooted and resolve complex payroll issues for your assigned client base
- Coordinated resolution of clients issues with appropriate support departments (finance, tax, technical support, custom programming, training, production)
- Provided prompt, courteous service to all external and internal customers
- Understand and relay service-level-agreements to clients in resolution of issues and requests
- Properly handle client escalations
- Facilitated client meetings
- Worked overtime as needed, especially during quarter-end and year-end
- Assisted with special projects as assigned
Quality Assurance Agent
DoorDash
01.2020 - 01.2022
- Listened to calls either recorded live or side-by-side while communicating feedback
- Encouraged good practices and discouraged bad ones
- Identified calls failing to meet predefined standards and identified the problem
- Implemented agent training and coaching initiatives
- Understood the priority of the organization and evaluated call behaviors for regulatory compliance, cross-selling, and adherence to policy
- Provided customer feedback and internal compliance feedback to management
Customer and Sales Trainer
Elson Alexandre
01.2015 - 01.2021
- Answered inbound calls and made outbound calls to potential clients around the US to book photo shoots
- High call volume (inbound and outbound) on average 150 calls/ day with very low handle times
- Diagnosed regulatory changes and industry trends to maintain and create standard operating procedures
- Recognized as a top performer, exceeding company expectations, in a highly stimulating and challenging environment
Senior Customer Service Agent / Trainer
DoorDash
01.2018 - 01.2020
- Answer inbound calls and work Web Cases to efficiently assist escalated consumers with their concerns
- Streamlined reporting standards and drove process improvements resulting in a shortened processing time of 7+ days
- Planned and developed training sessions to train new staff and allowed for seamless onboarding
Education
High School Diploma -
Centennial High School
Corona, CA05.2007
Skills
- Time Management
- Ability to Work Under Pressure
- Adaptability
- Communication Skills
- Health Assessments
- Microsoft Office
- Documentation and Case Management
- Risk Analysis
- Public Speaking
- Policy and Procedure Protocol
- Customer service
- Appointment scheduling
- Client relations
Awards
- 08/01/19, Certificate of Achievement, DoorDash, Niceness
- 12/01/19, DoorDash Achievement Pin, 2020, For going above and beyond to be 1% better every day
Timeline
Hairstylist Manager
Deidra's Braids
09.2024 - Current
General Ledger Analyst
Paychex
10.2023 - 09.2024
Account Manager 1
Paylocity
01.2022 - 01.2023
Quality Assurance Agent
DoorDash
01.2020 - 01.2022
Senior Customer Service Agent / Trainer
DoorDash
01.2018 - 01.2020
Customer and Sales Trainer
Elson Alexandre
01.2015 - 01.2021
High School Diploma -
Centennial High School
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