Cadell Moore Jr.

• Trained and developed new team members in alignment with branch service standards and objectives.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised team of 4 branch employees and made recommendations regarding performance evaluations

Success:

• Top 5 on Matrix each month out of 176 employees, '22-'24.
• Increase branch revenue growth by 36% from previous year 23' by closing on a new account.
• Maintained customer satisfaction score (ESQI) 90% '23-'24
• Balance performance award FY'24

• Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
• Maintained neat, organized stockroom free of hazards.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.

• Built strong client rapport to establish diversified network of connections.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.

• Participated in sales meetings and presentations to gain knowledge and insight.
• Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.