Caden Alexander
Vaughan,MS
Summary
Proven customer service expert from Deep South Productions, adept in ticket sales and complaint resolution. Excelled in high-volume environments, enhancing patron satisfaction and streamlining operations. Demonstrated leadership and organizational skills, contributing to team success and operational efficiency. Achieved significant improvements in customer service metrics.
Overview
3
3
years of professional experience
Work History
Ticket Seller
Deep South Productions
11.2022 - Current
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Collaborated with team members to manage customer flow during peak times effectively.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Worked with floor team and managers to meet wide range of customer needs.
Parts Counter Person
Ayres-Delta Implement
11.2021 - 01.2023
- Assisted customers with diagnosing problems for Case IH equipment and purchasing necessary replacements.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
Education
Associate Degree in Pre-nursing - Nursing
Holmes Community College
Goodman, MS05-2023
Skills
- Ticket sales
- Organization
- Complaint handling
- Booking issues
- Information assistance
- Basic computer skills
- Check-in procedures
- Cash handling experience
- Customer service
- Active listening
- Cooperative attitude
- Team leadership
Timeline
Ticket Seller
Deep South Productions
11.2022 - Current
Parts Counter Person
Ayres-Delta Implement
11.2021 - 01.2023
Associate Degree in Pre-nursing - Nursing
Holmes Community College
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