Caden Brown
Logan
Summary
Dynamic Assistant Manager with a proven track record at Firehouse Subs, excelling in team leadership and customer relations. Enhanced operational efficiency through innovative process improvements and staff training, resulting in reduced waste and increased customer satisfaction. Skilled in conflict resolution and inventory management, fostering a motivated and high-performing team.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Firehouse Subs
07.2025 - Current
- Trained staff on operational procedures to enhance efficiency and service quality.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Implemented process improvements that streamlined inventory management and reduced waste.
- Assisted in developing training materials to support employee onboarding and development.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Monitored food safety standards and ensured compliance with health regulations.
- Managed inventory levels, ensuring availability of popular menu items without overstocking.
- Trained employees on customer engagement techniques to improve satisfaction and loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
Shift Lead
Firehouse Subs
05.2022 - 07.2025
- Led daily operations to ensure smooth workflow and efficient service delivery.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Monitored team performance, providing feedback to enhance productivity.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Team Member
Culvers Franchising System
01.2022 - 05.2022
- Assisted customers with menu selections to enhance dining experiences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Collaborated with team members to prepare food items accurately and timely.
- Provided training assistance to new employees to facilitate their onboarding process.
Education
Marketing
Utah State University
Logan, UTHigh School Diploma -
Fast Forward Charter High-school
Logan, UT05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Conflict resolution
- Operations management
Timeline
Assistant Manager
Firehouse Subs
07.2025 - Current
Shift Lead
Firehouse Subs
05.2022 - 07.2025
Team Member
Culvers Franchising System
01.2022 - 05.2022
Marketing
Utah State University
High School Diploma -
Fast Forward Charter High-school