Caden Clausen
Store Manager
Summary
Accomplished Store Manager at Fragrance Outlet, adept in revenue generation and team development. Spearheaded initiatives to exceed KPI goals, achieving financial stability and fostering a culture of leadership. Excelled in customer service management and retail inventory control, significantly reducing shrink. Proven talent in recruitment and mentoring, enhancing operational efficiency and employee performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Fragrance Outlet
07.2023 - Current
- Facilitate hiring process of management personnel and sales associates
- Coordinate and manage meetings between store personnel with the objective of increasing operational efficiency and exceeding KPI (Key Performance Indicator) goals.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability
and long-term store growth. - Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Attend weekly regional calls and provide store performance analysis.
- Coach store personnel to be compliant with company merchandising and pricing guidelines.
- Complete store inventories with store personnel and develop effective corrective action plans to reduce shrink.
- Managed employees by objective to achieve sales goal, including sales metrics.
- Keep running log of occurrences, underperformance, and any other issues that did not create a healthy work environment.
- Maintain a culture of safety and leadership within the stores
General Manager
Pei Wei Asian Kitchen
09.2021 - 07.2024
- Ensured optimal restaurant performance by maintaining a high level of customer service/food quality while maintaining efficient operations that maximize sales and minimize costs.
- Developed staff and implemented performance improving measures to increase productivity.
- Oversaw personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Developed and maintained relationships with customers and suppliers through account development.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term store growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintain a culture of safety and leadership within the store
- Interacted with customers and vendors to build connections and nurture relationships.
- Reduced budgetary expenditures by contracting with different suppliers for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created and oversaw staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage, and food waste.
Assistant Manager
Pei Wei Asian Kitchen
08.2018 - 09.2021
- Assisted management with all operational needs, including payroll and vendor coordination.
- Supervised employees in food preparation, front counter service, and facility cleaning.
- Inspected dining and food preparation areas to asses cleaning and stocking needs.
- Assigned shift duties and team member roles.
- Watched food preparation to check for unsafe or inefficient practices.
- Controlled costs in inventory and employee workflow.
Education
Certificate - Business Analytics
Inver Hills Community College
Inver Grove Heights, MN 05.2001 -
Skills
Team Development
Revenue Generation
Loss Prevention
Retail Inventory Management
Talent Recruitment
Customer Service Management
Work Planning and Prioritization
Timeline
Store Manager
Fragrance Outlet
07.2023 - Current
General Manager
Pei Wei Asian Kitchen
09.2021 - 07.2024
Assistant Manager
Pei Wei Asian Kitchen
08.2018 - 09.2021
Certificate - Business Analytics
Inver Hills Community College
05.2001 -
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