Caden Crow
Frisco,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
Work History
Solutions Engineer
LG Networks
03.2023 - Current
- Has proficient knowledge in ConnectWise Automate, Control.
- In-depth knowledge of Windows Server 2008, 2012, 2016.
- Create Hyper-V's on Domain Controllers and monitor their functionality.
- Advanced knowledge in Active Directory - designating groups, creating users, aliases, push group policy updates.
- Travel to clients location and perform on-site tech work. Checking switches, confirming connectivity between servers, Hyper-V's, backups.
- Ability to wipe servers completely.
- Provide remote support for end-users and work until resolution.
- Expert knowledge in O365, Azure, Connectwise, security programs (Barracuda, ThreatLocker)
- • Works rotating on-call schedule.
- • Enter commands and observe system functioning to verify correct operations and detect errors.
- • Set up equipment for employee use, performing or ensuring proper installation of cables, operating system software.
Website Developer
Global Movement Logistics
01.2023 - Current
- Employed CPanel and other technology to make line-code repairs and optimize corporate presence.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.
- Creating website layout/user interfaces by using standard HTML/CSS practices.
- Gather and refine specifications and requirements based on technical needs.
- Cooperate with web designers to match visual design intent.
- Validated third-party code to comply with internal standards and technical requirements.
- Engaged with clients to plan and optimize site issues and queries.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Collaborated with marketing, representing web team to establish project goals, projections and milestones.
IT Support Specialist
Edge Communications
09.2022 - 03.2023
- Assist customers in identifying issues and explained solutions to restore service and functionality.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment.
- Issue resolution and troubleshooting for software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer-oriented service environment, and other duties as assigned
- Perform network administration functions, user account permissions, Active Directory changes
- Provides PMS and POS support for Highgate hotels focusing primarily on Opera and Micros
Education
Associate of Applied Science - Cyber Security
Collin College
Frisco, TX01.2023
Certification -
Infrastructure Support Intensive - Infosys
Austin, Tx09.2022
Certification - ServerPro 2016: Install And Storage
TestOut
Frisco, TX08.2022
Certification - IT Fundamentals Pro
TestOut
Frisco, TX07.2022
Skills
- CMS Platforms
- Web Development Projects
- Technical Support
- Written and Oral Communications
- Programming Languages
- Wireless Area Networking
- Hardware Replacement
- Microsoft Active Directory
- Helpdesk Call Support
- Computer System Diagnostics Software
- Instruction and Training
- Operating System Management
Timeline
Solutions Engineer
LG Networks
03.2023 - Current
Website Developer
Global Movement Logistics
01.2023 - Current
IT Support Specialist
Edge Communications
09.2022 - 03.2023
Associate of Applied Science - Cyber Security
Collin College
Certification -
Infrastructure Support Intensive - Infosys
Certification - ServerPro 2016: Install And Storage
TestOut
Certification - IT Fundamentals Pro
TestOut
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