Caden Hight
Phoenix,AZ
Summary
A dedicated professional with a strong background in customer service. Proven ability to work in fast paced environments, effectively manage customer interactions, and deliver excellent service. Comfortable in working independently and part of a team, with excellent communication and listening skills.
Overview
7
7
years of professional experience
Work History
Host/Busser
Tommy Bahama Restaurant & Bar
07.2024 - Current
- Greeted customers upon arrival and provided friendly and welcoming first impression.
- Answered customer questions about hours, seating, and menu information.
- Escorted customers to their tables, provided them with menus and highlighted any specials.
- Booked reservations over the phone, taking note of any requests, accommodations, or special occasions.
- Made adjustments in the dining room to accommodate large parties.
- Worked with servers and back of house staff to provide accurate wait times during busy hours.
- Took take-out orders, put them into the POS system, and processed payments.
- Ensured all dishes are presented according to the restaurant's standards before serving.
- Memorized the menu in order to answer any questions upon delivering food to guests.
- Carried up to 3 large plates at a time.
- Reset and cleaned tables quickly to prepare for new customers.
- Assisted wait staff with timely food delivery and guest requests.
Server/Bartender
Rhombus Guys
01.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Served parties of up to 30
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served up to 8 tables at a time
- Checked guests' identification before serving alcoholic beverages
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Prepare and serve specialty cocktails and beer.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Sales Consultant
Palm Beach Tan
09.2023 - 12.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Followed up with existing customers to provide additional support and address concerns
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences
- Educated clients on health and safety of tanning facilities and procedures
- Made sure beds were always clean
- Converse with customers and build relationships
- Counted the till at the beginning and end of shift
Beverage Cart Driver
Bismarck Sports Group
05.2023 - 08.2023
- Operated POS system to facilitate cash and credit transactions
- Made sure the cart was always fully stocked throughout the day
- Counted cash bag before and after every shift
- Conversed with the golfers and got to know the regulars
- Boosted revenue by upselling menu items and promoting special offers
- Helped serve food after large tournaments
- Worked quickly and efficiently to make sure all the golfers had what they needed
Member Services Representative
Missouri Family YMCA
02.2022 - 08.2022
- Assisted with any questions about the facility or memberships, both in person and over the phone
- Verified customer identification and documents
- Assisted members with account management, including updating personal information and setting up automated payments
- Gave in depth tours of the facility
- Educated customers on different memberships types to meet their specific needs
- Provided excellent customer service
- Booked reservations for facilities
Sales Associate
Dick's Sporting Goods
08.2019 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases
- Maintained clean sales floor, straightened and faced merchandise
- Helped customers complete purchases, locate items, and join reward programs
- Helped set up displays and promotional fixtures
- Unloaded the shipment trucks
- Assisted customers with bringing heavy items to their car
- Assisted customers on the sales floor with any questions
- Provided excellent customer service
Groundskeeper
Bell Nob Golf Course
06.2018 - 07.2018
- Trimmed the greens each morning before the golfers arrived
- Fill any divots on the tee box and greens
- Worked with other groundskeepers to maintain consistently high standards across all areas of the golf course property
- Raked the sand bunkers throughout the course
- Ensure there were no weeds or imperfections on the course
- Operated different mowers and landscaping equipment
Education
BBA - Marketing
University of North Dakota
Grand Forks, ND05-2027
High School Diploma - undefined
Century High School
05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Menu Memorization
- High-volume dining
- Service prioritization
- Guest Relations
- Time management
- Works quickly and efficiently
- Attention to detail
- Quick learner
- Exceptional communication
- POS software
Timeline
Host/Busser
Tommy Bahama Restaurant & Bar
07.2024 - Current
Server/Bartender
Rhombus Guys
01.2024 - 06.2024
Sales Consultant
Palm Beach Tan
09.2023 - 12.2023
Beverage Cart Driver
Bismarck Sports Group
05.2023 - 08.2023
Member Services Representative
Missouri Family YMCA
02.2022 - 08.2022
Sales Associate
Dick's Sporting Goods
08.2019 - 03.2021
Groundskeeper
Bell Nob Golf Course
06.2018 - 07.2018
High School Diploma - undefined
Century High School
BBA - Marketing
University of North Dakota
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