Caden King
Lawrence,KS
Summary
Dynamic front desk manager with strong leadership qualities and a focus on strategic planning. Successfully implemented training programs and streamlined operations, leading to increased customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
JT Management of Lawrence LC
09.2024 - Current
- Managed daily front desk operations, ensuring seamless guest experiences and efficient service delivery.
- Trained and supervised front desk staff, fostering a collaborative team environment focused on excellence.
- Coordinated room assignments and reservations using property management systems to optimize occupancy rates.
- Developed and implemented front desk procedures, enhancing workflow efficiency and customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Banquet Captain
Stonebridge Country Club
03.2023 - 08.2024
- Supervised banquet staff to ensure seamless service and adherence to event timelines.
- Coordinated setup and breakdown of banquet facilities, optimizing space for guest comfort.
- Trained new team members on service protocols and best practices to enhance efficiency.
- Managed inventory of banquet supplies, ensuring availability and quality for events.
- Addressed guest inquiries and concerns promptly to maintain high satisfaction levels.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Cleaning Manager
Foundation Health Chiropractic Mckinney
02.2021 - 08.2022
- Supervised cleaning staff to ensure adherence to health and safety standards.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Trained new employees on cleaning protocols and equipment usage.
- Conducted regular inspections to maintain cleanliness and organization throughout facility.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Kansas
Lawrence, KS12-2026
Skills
- Customer service
- Problem-solving skills
- Leadership qualities
- Conflict management
- Listening skills
- Time management
- Delegating work assignments
- Strategic planning
- Employee training
- Guest services
- Team building and supervision
Timeline
Front Desk Manager
JT Management of Lawrence LC
09.2024 - Current
Banquet Captain
Stonebridge Country Club
03.2023 - 08.2024
Cleaning Manager
Foundation Health Chiropractic Mckinney
02.2021 - 08.2022
Bachelor of Arts - Journalism And Mass Communication
University of Kansas