Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Caden Leonard

San Diego,California

Summary

Results-driven customer service and technical support professional with extensive experience in problem solving and collaboration. Proven ability to enhance customer engagement and satisfaction through effective communication strategies. Recognized for delivering impactful presentations that drive organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ITS Student Technician

University Of San Diego
San Diego, California
08.2024 - Current

Provide technical support & customer service to students, faculty, and staff through both phone and in-person assistance. My role includes troubleshooting and resolving a variety of technical issues related to hardware, software, and network connectivity.

Digital Artist

Self-employed
San Diego, California
11.2021 - Current

Demonstrated creativity and initiative by designing custom digital artwork for 8+ NFL players showcasing dedication to artistic excellence and ability to meet high profile client expectations.

USD Football Film Crew

University of San Diego Football
San Diego, CA
09.2024 - 11.2024

Operated and maintained video equipment to record, edit, and analyze football practices and games, supporting team strategy and performance reviews.

Customer Outreach

Indy Eleven
Indianapolis, IN
05.2024 - 08.2024

Contributed to implementing marketing tactics and customer engagement programs for summer events.

Generated positive customer interactions, contributing to brand recognition.

Summer Maintenance Assistant

City of Carmel
Carmel, Indiana
05.2024 - 08.2024

Displayed aptitude for teamwork, adherence to safety procedures, and support of smooth municipal service functions.

Coach/Front Desk Assistant

Off The Wall Sports
Carmel, IN
06.2021 - 12.2023

Coached children aged 18 months to 12 years, developing skills in leadership, teaching, and engagement.

Oversaw front desk activities, assisting customers and managing sales transactions.

Education

Bachelor of Science - Business

University of San Diego
San Diego
05-2027

Skills

  • Customer service
  • Team collaboration
  • Customer needs assessment
  • Adaptability and flexibility
  • Team building
  • Professionalism
  • Excellent communication
  • Sales and Marketing
  • Client Engagement
  • Presentation
  • Social media graphic design
  • Help desk support
  • Issue and resolution tracking
  • Resolve technical problems
  • Problem-solving aptitude
  • Customer communication and empathy

Affiliations

  • University of Ministry & USD Football

Certification

  • IB Diploma and bilingual certification for Spanish

Languages

Spanish
Professional

References

References available upon request.

Timeline

USD Football Film Crew

University of San Diego Football
09.2024 - 11.2024

ITS Student Technician

University Of San Diego
08.2024 - Current

Customer Outreach

Indy Eleven
05.2024 - 08.2024

Summer Maintenance Assistant

City of Carmel
05.2024 - 08.2024

Digital Artist

Self-employed
11.2021 - Current

Coach/Front Desk Assistant

Off The Wall Sports
06.2021 - 12.2023

Bachelor of Science - Business

University of San Diego
Caden Leonard