Results-driven customer service and technical support professional with extensive experience in problem solving and collaboration. Proven ability to enhance customer engagement and satisfaction through effective communication strategies. Recognized for delivering impactful presentations that drive organizational goals.
Provide technical support & customer service to students, faculty, and staff through both phone and in-person assistance. My role includes troubleshooting and resolving a variety of technical issues related to hardware, software, and network connectivity.
Demonstrated creativity and initiative by designing custom digital artwork for 8+ NFL players showcasing dedication to artistic excellence and ability to meet high profile client expectations.
Operated and maintained video equipment to record, edit, and analyze football practices and games, supporting team strategy and performance reviews.
Contributed to implementing marketing tactics and customer engagement programs for summer events.
Generated positive customer interactions, contributing to brand recognition.
Displayed aptitude for teamwork, adherence to safety procedures, and support of smooth municipal service functions.
Coached children aged 18 months to 12 years, developing skills in leadership, teaching, and engagement.
Oversaw front desk activities, assisting customers and managing sales transactions.