Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Caden Loza

Canby,OR

Summary

Results-driven professional with extensive experience in POS Implementation and Project Management. Proven ability to assess project scope, proactively resolve challenges, and deliver customized solutions that exceed customer expectations. Skilled in managing installations and upgrades of POS systems, consistently meeting tight deadlines while ensuring adherence to timelines and functional requirements. Thrives in fast-paced environments with a track record of successfully completing projects on time and within scope. Over 75% travel dedicated to on-site engagements, ensuring seamless execution of POS Implementations. Achieved a 100% success rate on Implementation projects, excluding any product issues beyond my control.

Overview

7
7
years of professional experience

Work History

Implementation Specialist

Shift4 Payments
10.2022 - Current
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Suggested solutions to developing problems during Implementation projects so that correct modifications could be made.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Conducted Site Survey's, Database Builds and Reviews when not actively on an Implementation.
  • Trained new customers during the On-Boarding process on our suite of products and set the standard for how future trainings should be conducted.
  • Oversaw and managed anywhere from 1 - 10+ Implementation personnel/Contractors through several Implementation Projects and Professional Service Requests for go-live dates.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Traveled 75%+ of the time to ensure Implementations were carried out on time. Working 10+ hour days 6 days a week on average.
  • I alone built and maintained all the original SOP's and training materials for the VenueNext/Shift4 Implementation Team before we created a Knowledge Base team specific to Implementations that could take over that role.

Enterprise Support Representative

Shift4 Payments
10.2020 - 10.2022
  • Was a direct line of support for Shift4's highest earning Merchants and largest accounts.
  • Built and maintained good relationships with Enterprise Merchants.
  • Took on large projects and completed them within deadline while also taking inbound calls and working incoming escalations.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Traveled to merchant sites at a moments notice to install, configure and troubleshoot equipment.
  • Suggested solutions to developing problems during projects so that correct modifications could be made.
  • Suggested several product feature enhancements for our internal suite of products to improve ease of work and overall work flow improvements.

Advanced Support Representative

Shift4 Payments
10.2018 - 09.2020
  • Troubleshot and diagnosed problems using personal expertise and probing questions to accurately resolve a wide range of technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Was a part of the Employee Training Program to assist in on-boarding new hires and get them familiar with the Shift4 Suite of Products.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Often completed 30+ calls per day and rotated through customer email requests.

Manufacturing Specialist

Meggitt PLC
11.2017 - 10.2018
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
  • Maintained maximum organization and productivity by properly sorting project components.
  • Abided by strict performance metrics.
  • Trained new hires and other team members on all sets of tools.

Education

High School Diploma -

Valley High School
Las Vegas, NV
2017

Skills

  • Customer Service
  • Training
  • Excellent Problem-Solving Abilities
  • Team Leadership
  • Excellent Adherence
  • Conflict Deescalation
  • Hardware and Software Troubleshooting
  • Network Troubleshooting
  • Adaptable

Additional Information

Professional References:


Andy Alvarez - Supervisor, Operations | Shift4 Payments LLC.

Personal Cell: 702-521-4861


Jaclyn Gilkey - Senior, Enterprise Project Manager | Shift4 Payments LLC.

Personal Cell: 407-928-7078


Character Reference:


Jeffrey Benson - Close Friend

Personal Cell: 503-883-3221

Timeline

Implementation Specialist

Shift4 Payments
10.2022 - Current

Enterprise Support Representative

Shift4 Payments
10.2020 - 10.2022

Advanced Support Representative

Shift4 Payments
10.2018 - 09.2020

Manufacturing Specialist

Meggitt PLC
11.2017 - 10.2018

High School Diploma -

Valley High School

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Caden Loza