Caden Merrifield
Hiawatha,IA
Summary
The Kirkwood Industrial Maintenance Program has helped me develop skills in Mechanical and Electric Maintenance and made me a motivated individual with a strong work ethic, strong organizational and team collaboration skills with experience in improving processes.
Overview
4
4
years of professional experience
Work History
Ecommerce Shopper
Walmart
09.2021 - Current
- Enhanced customer satisfaction by providing personalized product recommendations based on browsing history and preferences.
- Streamlined order processing for quicker delivery times, utilizing efficient inventory management techniques.
- Handled customer inquiries professionally, resolving issues promptly to maintain a high level of customer satisfaction.
Customer Service Representative
Safelite Solutions
03.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Applied Science - Industrial Maintenance Technology
Kirkwood Community College
Cedar Rapids, IA05.2024
Diploma - Electromechanical Technology
Kirkwood Community College
Cedar Rapids, IA05.2023
High School Diploma -
Marion High School
Marion, IA05.2022
Skills
- Advanced troubleshooting – Identifying and diagnosing complex mechanical or technical issues in equipment
- Predictive maintenance – Using data analysis and technology to predict when equipment will need repairs
- Condition monitoring – Applying techniques like vibration analysis or thermal imaging to monitor machinery health
- Automation and control systems – Understanding programmable logic controllers (PLCs) and automated maintenance tools
- Safety procedures – Mastering advanced safety protocols for handling machinery and performing maintenance
- Optimization of maintenance processes – Improving efficiency and reducing downtime through best practices in maintenance technology
- Basic welding techniques – Mastering processes like MIG, TIG, and stick welding, specifically for repair and maintenance work
- Metal joining and repair – How to weld, repair, and reinforce various types of metals commonly found in industrial and maintenance settings
- Welding safety – Understanding proper safety protocols, equipment use, and protective gear to prevent hazards
- Equipment maintenance – How to maintain and troubleshoot welding equipment to ensure efficiency and safety
- Material preparation – Techniques for cleaning, cutting, and preparing materials for welding in repair scenarios
Timeline
Ecommerce Shopper
Walmart
09.2021 - Current
Customer Service Representative
Safelite Solutions
03.2021 - 09.2021
Associate of Applied Science - Industrial Maintenance Technology
Kirkwood Community College
Diploma - Electromechanical Technology
Kirkwood Community College
High School Diploma -
Marion High School
Similar Profiles
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Kathryn RailsbackKathryn Railsback
Assistant Clinical Supervisor at Balance AutismAssistant Clinical Supervisor at Balance Autism