Caden Pendleton

• Execute outbound calls to locals around the Dayton and surrounding areas, build rapport and ask qualifying questions to build our customer base.
• Recognized for high, room leading sales volumes, consistency and customer retention.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Within the rapport building and qualifying questions phase, I would build a program based on their needs and recommend add-on services to better their customer experience and drive higher sales revenue.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts, training and helping sales representatives reach targets.
• Recognized for ensuring honesty within the sales process, and that the customer understood what they were getting in their package, the cost, and in turn, that allowed me to have an amazing customer retention rate which I was known for.

At Agxact Lawn & Pest, I had began as a sales representative and moved up to sales manager, and then sales director in training. This was a start up company that I entered in at ground level through with connections. As a sales representative, my duties were to make outbound calls to locals in the Dayton and surrounding areas, and offer them a cutting edge lawn care service that they couldn't refuse. I hired a room full of sales representatives who could emulate my sales techniques which allowed the company to grow from its very first customer, to about 2,000 customers in the first year of business. I was runner up to take over the sales director position for the following year. Unfortunately, the owner of the company had decided that slower growth and digital marketing for a new company such as Agxact would be a smarter decision for the future of the company, and decided to not use a sales team until further notice to avoid a pile up and potential crash due to adding on too many customers too quickly.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Recognized and awarded for being among the leading sales people in the district for my sales volumes, high revenue generation, consistency and add-on services.
• Recognized for shattering the record for add-on services and new lines of service in the district, and for my ability to generate revenue and convert by a simple existing/non-existing customer interaction.

As a sales representative for Verizon, we had a store goal of about 170 to 180 contracts per month and I brought about 50% of the total revenue into the store. I always ensure to bring drive, motivation, goal setting, leadership and even a bit of friendly competition into everything I do.

• Executed outbound calls to non-existing customers around the Columbus/Dayton and surrounding areas to expand our customer base and tailor to specific customer needs with add-on services, to drive high revenue volume, conversion and customer satisfaction.
• Managed customer accounts to secure customer satisfaction, retention and repeat business.
• Trained and mentored new sales representatives.
• Recognized for maintaining a customer retention and prepay rate of 90%. The highest in the company.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Recognized for my ability to deliver honest "non-kickable" (zero buyers remorse) sales at high and consistent volumes.
• Recognized for my ability to bring in prepayment from customers which goes hand in hand with rapport, trust, and customer retention as these were outbound calls to non-existing customers.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Recognized and awarded for my ability to drive high sales volumes, conversion rates as I consistently ran the floor with the leading sales revenue.

• Executed outbound and inbound calls from non-existing/existing customers to expand our customer base and generate revenue at any and all angles around the united states.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Recognized for record breaking add-on service upsells, high prepay percentage, conversion, and new customer expansion with consistency.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Recognized for being one of the top 20 sales representatives in the united states and one of the top 10 sales representatives in our building of 100 other sales reps.
• Recognized for selling over $1 million in revenue for my first year and awarded with the company Las Vegas retreat for top sales representatives in the united states.

• Executed "ready at the door" techniques to drive my sales numbers as I would ensure that I would get the most customers I could amongst my fellow sales consultants.
• Recognized for my high drive in goal setting and achieving, revenue generation, customer satisfaction and also generating high revenue with add-on services and device protecting products such as screen protectors and device insurance.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Recognized in every friday meeting as I would push to hear my name across the districts collective meeting and ensure that I was always top 5 in the district in total revenue and new customer lines.
• Recognized for all of my achievements within the company as over-achievements, as I would push the limits and set a goal to always have numbers that were hard to compete with.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concern.