Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caden Ratcliff

Houston

Summary

Committed Audio Visual Specialist offering collaborative and resourceful attitude and over 8 years of experience. Well-versed in coordinating projects with contractors and project managers for quality system installations and timely project completion.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Lead AV Technician

Rice Business
08.2022 - Current
  • Managed in a lead position a small team supporting classroom and conference room technology for the Jones Graduate School of Business (Crestron, Shure, Bose, Biamp)


  • This included supporting students, staff and faculty


  • Drafted and managed project reports from concept to finished spaces as well as providing communication directly between various AV contractors and faculty including the Dean of the school


  • Integrated many of the school conference rooms with Zoom and Teams technology and provided Zoom and Teams support for students, staff and faculty


  • Trained level 1 and level 2 technical staff on several aspects of audio visual technology


  • This includes sound mixing, signal flow, teams and zoom support, customer service, classroom and customer support


  • Showcased and acted as a liaison between technical support and faculty, building a relationship between the two resulting in an overall improvement in workplace culture and understanding between technical staff and professors


  • Acted as head of operations for our state of the art Shell Auditorium lecture hall space, housing a wide array of technology (Biamp, Tesira, Extron, Shure, Crestron) and hosting successful and lucrative in house events as well as external clients such as NASA

IT Technician/AV Specialist

Daikin Comfort
10.2018 - 07.2022
  • Provided Level 2 Desktop Support on top of being the designated audio visual designer and technician for the North American headquarters


  • Provided support to Bosch translation systems and coordinated with our onsite interpreters to setup interpretation technology for our high profile executive meetings and conference rooms


  • Coordinated with external vendors to plan conference room layouts of varying sizes for a significant expansion to the building which was completed in early 2020


  • Served as the onsite audio visual technical consultant for any employee or executive events, providing my expertise and guidance resulting in less need to go through external vendors, resulting in significantly reduced spending for our department


  • Designed, installed, and implemented several layouts of digital signage and TV displays across the facility using Breeze technology


  • Served as head of operations for many high-profile events using our 300 seat auditorium space


  • This included implementing Extron technology enabling our product rollouts to be livestreamed across the country to other branches and resulting in increased visibility and coordination and decreased spending on event cost across multiple branches


  • Responsible for keeping our extensive knowledge base of documentation on troubleshooting, common issues, fixes, FAQ’s user manuals and other documentation up to date and in line with the companies changing technical environment


  • Set up PCs, projectors, and microphones for use in video conferencing rooms.


  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Audio Visual Assistant

KD Productions
01.2014 - 02.2018
  • Acted as a technical assist for private events and theatrical stage productions


  • This included light rigging, cable management, sound and light board operation and signal flow design


  • Troubleshooting microphones, speaker systems, lighting systems and other technical theater peripherals


  • Assisted the Lead videographer in setting up cameras and other peripherals to record and edit footage for private events and theatrical productions


  • Multimedia cable management was a daily requirement of this position, including coaxial, fiber optic, dmx as well as cutting and crimping CATV cable

Education

Bachelor of Science - Computer Science

University of Houston
05-2020

Skills

  • Supporting large scale software environments
  • Desktop support
  • Cross functional work with AV and IT
  • Supporting Teams
  • Supporting Zoom
  • Budget management
  • Vendor management
  • Project designs
  • Audio-visual integration
  • Network configuration
  • Live streaming
  • Video conferencing

Certification

  • CompTIA – A+
  • Avixa – CTS (In Progress)

Timeline

Senior Lead AV Technician

Rice Business
08.2022 - Current

IT Technician/AV Specialist

Daikin Comfort
10.2018 - 07.2022

Audio Visual Assistant

KD Productions
01.2014 - 02.2018

Bachelor of Science - Computer Science

University of Houston

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Caden Ratcliff