Caden Trefzger
Bowling Green
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in team leadership and operational excellence. Skilled in enhancing customer satisfaction through effective communication and attention to detail. Recognized for driving revenue growth and fostering a collaborative environment, leveraging strong people skills to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Field Underwriter
UniTrust Financial
10.2024 - Current
- Collaborated with agents to ensure accurate risk assessments and appropriate coverage recommendations.
- Contributed to the development of new products, tailoring coverage options to meet varying client needs effectively.
- Strengthened relationships with clients by providing timely communication and clear policy explanations.
- Demonstrated strong attention to detail in reviewing policy documents for accuracy before issuance, minimizing errors, and potential disputes down the line.
Retail Store Manager
T-Mobile
08.2021 - 10.2024
- As a T-Mobile manager I am responsible for overseeing the operations of my retail or service location
- I lead a team of employees, ensuring they provide exceptional customer service, meet sales targets, and adhere to company policies and procedures
- I am responsible for hiring and training staff, scheduling shifts, monitoring inventory, and resolving customer issues
- I analyze sales performance, implement strategies for revenue growth, and report to higher management
- Additionally, I focus on operational excellence, continuously improving processes and fostering a positive work environment
Education
Associate Of Applied Business - Business Analytics
Bowling Green State University
Bowling Green, OHSkills
People skills
Working with a team
Attention to detail
Patience
Timeline
Field Underwriter
UniTrust Financial
10.2024 - Current
Retail Store Manager
T-Mobile
08.2021 - 10.2024
Associate Of Applied Business - Business Analytics
Bowling Green State University
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