Caden Wilmoth
Huntersville,NC
Summary
Proven leader and problem-solver, adept in customer service and quality control, with a track record of exceeding performance targets at Circle K. Skilled in team member training and customer complaint resolution, I have significantly enhanced client satisfaction and team efficiency. My approach combines attention to detail with a positive and friendly attitude, driving both team spirit and customer loyalty.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Representative
Circle K
10.2023 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Lead Detailer
Metro Tech Automotive
03.2022 - 10.2023
- Conducted regular quality checks on completed jobs, ensuring customer expectations were met or exceeded consistently.
- Developed and implemented effective training programs for new hires to enhance their skills and knowledge in auto detailing.
- Increased efficiency by establishing standard operating procedures for all aspects of the auto detailing process.
- Managed a team of detailers, ensuring consistent quality and timely completion of tasks.
- Maintained high levels of communication with clients, resulting in repeat business and positive word-of-mouth referrals.
- Inspected finished work to verify employee compliance with detailing standards.
Education
High School Diploma -
Penn Foster High School
Scranton, PA08.2023
Skills
Team Member Training
Work Prioritization
Customer Complaint Resolution
Account Management
Customer Support
Order Processing
Fast Learner
Customer Service
Problem-Solving
Attention to Detail
Multitasking and Organization
Positive and Friendly
Quality Control
Relationship Management
Timeline
Lead Customer Service Representative
Circle K
10.2023 - Current
Lead Detailer
Metro Tech Automotive
03.2022 - 10.2023
High School Diploma -
Penn Foster High School
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