Cadence Calderon
Summary
Meticulous employee with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Restaurant Head Hostess
The Waterview Restaurant
07.2022 - Current
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
Hair Braider
Lil Miss Diva's Glamour & Spa Parties
09.2020 - 06.2022
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
- Adapted quickly to changing customer requests, demonstrating flexibility and creativity in designing unique hairstyles.
- Contributed to a positive work environment by collaborating effectively with team members, sharing ideas, tips, and providing support when needed.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Resolved client concerns professionally while maintaining a calm demeanor under pressure.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
Education
Bachelor of Science - Physician Assistant
Molloy University
1000 Hempstead Ave, Rockville Centre, NY 1157006.2026
Skills
- Effective Planning
- Role Modeling
- Activity Planning
- Mental Health Awareness
- Self-Confident
- Time Management
- Team Player
- Policy Reinforcement
- Student Engagement
- Supportive
- Effective Communication
- Organizational Skills
- Stress Management
- Student Leadership
- Diversity and Inclusion
- Academic Support
- Adaptability
- Conflict Resolution
- Customer Service
- Problem Solving
- Empathy and Understanding
- Social Media Management
- Team Building
- Event Planning
- Teamwork and Collaboration
- Critical Thinking
- Decision-Making
- Multitasking Abilities
- Task Prioritization
Timeline
Restaurant Head Hostess
The Waterview Restaurant
07.2022 - Current
Hair Braider
Lil Miss Diva's Glamour & Spa Parties
09.2020 - 06.2022
Bachelor of Science - Physician Assistant
Molloy University
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