Cadence Evans
Fredericksburg
Summary
Strong communicator with a focus on achieving results and fostering positive workplace environments. Dependable and possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with a solid background in conflict resolution and problem-solving.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
Starbucks
05.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on coffee preparation and customer engagement techniques.
- Coordinated inventory management, ensuring stock levels met demand without excess waste.
- Monitored and maintained equipment cleanliness and functionality for optimal performance.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Trainer
Whataburger
01.2025 - 05.2025
- Developed and delivered comprehensive training programs for new team members.
- Facilitated hands-on learning sessions to enhance employee skills and confidence.
- Assisted in evaluating trainee performance and providing constructive feedback.
- Supported the implementation of operational standards and best practices.
Store Manager
SUBWAY®Restaurants
07.2024 - 01.2025
- Managed daily store operations, ensuring adherence to company policies and standards.
- Trained and supervised team members on customer service best practices.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Provided exceptional customer service, resolving issues and enhancing shopping experiences.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor of Science - Forensic Psychology
Arizona State University
Tempe, AZ05-2028
Skills
- Staff management
- Workplace safety
- Customer-oriented
- Conflict resolution techniques
- Document management
- Strong verbal and written communication
Timeline
Shift Supervisor
Starbucks
05.2025 - Current
Trainer
Whataburger
01.2025 - 05.2025
Store Manager
SUBWAY®Restaurants
07.2024 - 01.2025
Bachelor of Science - Forensic Psychology
Arizona State University