Summary
Overview
Work History
Education
Skills
Timeline
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Cadence Kidd

Fort Worth,TX

Summary

Dynamic Assistant Director at Chick-fil-A with proven leadership qualities and effective problem-solving skills. Enhanced customer satisfaction through targeted staff training and conflict resolution strategies. Recognized for empowering team members and fostering a collaborative environment, driving performance improvements and operational excellence. Committed to delivering exceptional service and maintaining high standards.

Overview

3
3
years of professional experience

Work History

Assistant Director

Chick-fil-A
06.2025 - Current
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Team Leader

Chic-Fil-A
10.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Team Trainer

Chick-fil-A
08.2023 - Current
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.

Team Member

Chick-fil-A
09.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Life Guard

Riverbend Retreat Center
05.2024 - 08.2024
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.

Life Guard

Riverbend Retreat Center
05.2023 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.

Support Crew

Riverbend Retreat Center
05.2022 - 08.2022
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services.
  • Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
  • Followed strict hygiene protocols while serving food items, guaranteeing a safe dining atmosphere for patrons.
  • Assisted head chef in preparing and serving food.

Education

High School Diploma -

Homeschooled
Fort Worth, TX
05-2024

Skills

  • Staff management
  • Creative direction
  • Employee relations
  • Effective communicator
  • Leadership qualities
  • Effective problem-solver
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • Training and mentoring

Timeline

Assistant Director

Chick-fil-A
06.2025 - Current

Team Leader

Chic-Fil-A
10.2024 - Current

Life Guard

Riverbend Retreat Center
05.2024 - 08.2024

Team Trainer

Chick-fil-A
08.2023 - Current

Life Guard

Riverbend Retreat Center
05.2023 - 08.2023

Team Member

Chick-fil-A
09.2022 - Current

Support Crew

Riverbend Retreat Center
05.2022 - 08.2022

High School Diploma -

Homeschooled

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Cadence Kidd