Highly organized with expertise in management, client relations, and program administration. Skilled in utilizing CRM systems, particularly Salesforce and Sage, to track and manage cases efficiently. Adept at providing exceptional client service and generating detailed reports using various databases and Excel. Proficient in handling sensitive information and managing complex contracts. Demonstrates strong problem-solving abilities, attention to detail, and adaptability in fast-paced environments. Excels in both independent work and collaborative team settings, with a focus on delivering technology-driven administrative suppor. Committed to continuous learning and process improvement to enhance operational efficiency and client satisfaction.