Dedicated with a strong focus on customer service and complaint resolution. Proven ability to create engaging environments while ensuring safety and well-being. Ready to leverage skills to enhance client satisfaction.
Overview
3
3
years of professional experience
Work History
Nanny
Moffett-Castro Family
Lee Summit, MO
01.2025 - Current
Supervised daily activities, ensuring safety and well-being of children.
Created engaging educational activities to promote cognitive development.
Managed meal preparation, adhering to dietary restrictions and preferences.
Communicated effectively with parents regarding children's progress and needs.
Assisted with light housekeeping duties as well as running errands.
Staff Member
Youthfront Camp West
Edgerton, KS
06.2023 - 08.2025
Trained and mentored junior staff in best practices for camper engagement and safety protocols.
Collaborated with leadership to refine operational workflows, improving efficiency of activity scheduling.
Facilitated daily camp operations, ensuring a safe and engaging environment for participants.
Established and maintained strong relationships with colleagues through regular meetings and communication.
Shift Lead
Robeks Fresh Juices & Smoothies
Roeland Park, KS
07.2023 - 06.2025
Led daily operations, ensuring smooth workflow and adherence to quality standards.
Trained and mentored team members on product preparation and customer service protocols.
Implemented efficient processes for order fulfillment, reducing wait times for customers.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.