Cadence Thao
Pendergrass,GA
Summary
I'm a hardworking and motivated Server with intentions of making customers feel comfortable, I feel capable in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. I strive to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Twenty 7 at Traditions
Jefferson, GA
02.2023 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
Restaurant Hostess
Twenty 7 at Traditions
Jefferson, GA
02.2023 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted guests and sat customers at tables or in waiting areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted customers and escorted them to their tables.
Restaurant Hostess
Gringos Mexican Grill
Jefferson, GA
06.2020 - 08.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted guests and sat customers at tables or in waiting areas.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville, GA05-2027
High School Diploma -
Jackson County High School
Hoschton, GA05-2023
Skills
- Food Delivery
- Beverage Preparation
- Food Running
- Table Bussing
- Cash Handling
- Dining customer service
- POS operation
- Menu Memorization
- Liquor, wine, and food service
Affiliations
- School
- Volleyball
- Church
- Babysitting
- Working at my other job
Timeline
Server
Twenty 7 at Traditions
02.2023 - Current
Restaurant Hostess
Twenty 7 at Traditions
02.2023 - Current
Restaurant Hostess
Gringos Mexican Grill
06.2020 - 08.2020
Bachelor of Science - Nursing
Georgia Gwinnett College
High School Diploma -
Jackson County High School
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