Results-focused collections professional with track record of effectively managing delinquent accounts and negotiating repayment plans. Known for fostering collaborative team environments and adapting to dynamic challenges. Expertise in conflict resolution and account management, ensuring reliable and flexible support for organizational goals.
Hi, I’m
Caderias Jennings
Dallas,Tx
Summary
Overview
13
years of professional experience
1
Certification
Work History
Home Partners of America Inc
Debt Collection Specialist
02.2023 - Current
Job overview
- Exceeded Collection Goals: Achieved a 98% monthly collection rate by actively managing rent collection processes for a portfolio of 600k
- Daily Rent Collection: Conducted daily rent collection calls and follow-ups, ensuring timely payments
- Handled Difficult Conversations: Managed difficult financial discussions with empathy and professionalism
- Ledger Management: Provided clear ledger explanations and managed credit memos and adjustments
- Legal Compliance: Maintained up-to-date knowledge of state-specific rent collection and eviction processes
- Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
- Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
Uber
Driver
01.2021 - Current
Job overview
- Pick up (passengers 10-25 riders a day) at designated locations and transport them to their requested destinations safely and promptly
- Maintain a clean and well-maintained vehicle to enhance the passenger experience
- Communicate effectively with passengers regarding their ride preferences and any route changes
- Utilize the Uber app to accept ride requests, navigate routes, and manage ride details
Aston Carter
Customer Service Representative
01.2023 - 02.2024
Job overview
- Provided guidance to health covered participants regarding their coverage options and annual benefits
- Handle25-40 calls per day, addressing inquiries and assisting with Medicare Prior Authorization case reviews
- Utilize the Knowledgebase system, Excel, Fieldglass, MCCH system, LD App, NICE, and Bridge to manage and complete tasks efficiently
- Ensure compliance with government-mandated timelines for case reviews and communications
- Meet or exceed productivity and quality standards while maintaining turnaround time requirements
Dallas Independent School District PD
Telecommunications Operator
02.2018 - 01.2022
Job overview
- Call Taking: Answer60-80 incoming calls daily, assessing the nature of each call and prioritizing responses effectively
- Provide accurate information and assistance to callers, including students, staff, and community members
- Software Utilization: Operate multiple software applications, including Computer-Aided Dispatch (CAD), Verizon Tracking System, and Texas Law Enforcement Telecommunications System (TLETS), to facilitate communication and information retrieval
- Background Checks: Conduct thorough background checks on individuals detained or pulled over by officers
- Access and analyze relevant databases to provide timely and accurate information to law enforcement personnel
- Warrant Creation: Prepare and process warrants based on officer requests, ensuring all necessary documentation is accurately completed and submitted to the appropriate county authorities
- Incident Documentation: Maintain detailed records of calls, incidents, and actions taken, ensuring compliance with departmental protocols and legal requirements
Allied Universal
Armed Security Guard
05.2013 - 01.2018
Job overview
- Conduct regular patrols of the facility and surrounding areas to deter and detect any security breaches or safety hazards
- Monitor surveillance equipment and respond promptly to incidents or alarms
- Provide a visible security presence to enhance the sense of safety among residents and pedestrians
- Engage with residents and visitors to address concerns and provide assistance as needed
- Enforce facility rules and regulations while ensuring respectful interactions
- Supported company goals by adhering to established policies and procedures regarding safety and security measures.
- Monitored all doors and windows of 30 story high rise facility to prevent entry of unauthorized individuals.
Extend HealthCare
Customer Service Representative
09.2011 - 02.2013
Job overview
- Record Maintenance: Maintain and update customer records to ensure accurate information is available for providing quality service
- Customer Inquiries: Respond promptly and courteously to customer inquiries via phone, email, or in-person 30 to 50 calls daily
- Refer customers to the appropriate team member when necessary to ensure their needs are met
- Problem Solving: Utilize problem-solving skills to identify the root causes of service-related inquiries
- Provide constructive feedback on how to resolve customer issues effectively
- Cross-Department Communication: Communicate effectively with other departments to resolve service-related inquiries, adhering to the service level agreements established by the company
- Issue Escalation: Report customer concerns to the Team Leader and/or Unit Manager, ensuring that outstanding issues are addressed promptly and effectively
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
El Centro CollegeDallas, TX
Associate's degree from Paralegal Studies
01.2025
University Overview
- Currently stand at a3.33 Grade point average and in the honors program
- GPA: 3.33
El Centro CollegeDallas, TX
Associate's degree from Criminology
01.2025
University Overview
- Currently stand at a3.33 gpa and in the Honors Program
- GPA: 3.33
Skyline High SchoolDallas, TX
High school or equivalent
06.2008
University Overview
Skills
- Complex Problem-solving
- Client relations
- Call center experience
- Collections software
- Portfolio management
- Dispute resolution
- Documentation
- Debt settlement
- Goal oriented
- Call center background
Certification
- Emergency Telecommunications Operator
- October2018 to December2024
- Licensed Emergency Dispatch Center Operator
Timeline
Debt Collection Specialist
Home Partners of America Inc
02.2023 - Current
Customer Service Representative
Aston Carter
01.2023 - 02.2024
Driver
Uber
01.2021 - Current
Telecommunications Operator
Dallas Independent School District PD
02.2018 - 01.2022
Armed Security Guard
Allied Universal
05.2013 - 01.2018
Customer Service Representative
Extend HealthCare
09.2011 - 02.2013
El Centro College
Associate's degree from Criminology
Skyline High School
High school or equivalent
- Emergency Telecommunications Operator
- October2018 to December2024
- Licensed Emergency Dispatch Center Operator
El Centro College
Associate's degree from Paralegal Studies
Similar Profiles
Alicia GertschAlicia Gertsch
Sr Rent Collections Manager at Home Partners of America IncSr Rent Collections Manager at Home Partners of America Inc
Patricia CorronelPatricia Corronel
Quality Control Analyst at Home Partners of AmericaQuality Control Analyst at Home Partners of America
AJ (Andrew) WrightAJ (Andrew) Wright
Director, Culture & Engagement at Home Partners of AmericaDirector, Culture & Engagement at Home Partners of America