Cadesha Joseph-George
Bayonne,NJ
Summary
Experienced General Manager recognized for driving operational excellence and boosting customer satisfaction. Proven ability in staff training and development, leading to enhanced team efficiency through collaboration and effective labor cost management. Skilled in strategic planning and operational oversight, with a results-oriented mindset that fosters innovative growth strategies. Expertise encompasses accounting, supply chain management, and marketing to optimize business performance and profitability.
Overview
11
11
years of professional experience
Work History
General Manager
Maman LLC
Manhattan, NY
10.2022 - 08.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Manager
Lizzy’s Delights
01.2020 - 08.2022
- Managed scheduling duties efficiently.
- Oversaw routine activities consistently.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
Tool Attendant
Atlantic LNG (Contractor RMSL)
09.2019 - 04.2022
- Maintained a neat appearance of the booth's interior at all times.
- Managed multiple tasks simultaneously while ensuring accuracy of each task performed.
- Conducted regular inspections of tool booths for signs of damage or wear.
- Enforced proper lane usage according to established protocols.
- Verified inventory levels through systematic checks.
- Handled comprehensive inventory data entry for equipment.
General Manager
Time to Wine
08.2017 - 01.2019
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
Food and Beverage Manager (Internship)
Sandals (Jamaica)
12.2016 - 11.2017
- Working in each area in F&B
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
Tennis Coach
Atlantic LNG (Tennis School Program)
01.2016 - 11.2016
- Coached junior teams in singles and doubles match play tactics.
- Instructed players in the fundamentals of tennis such as stroke production, spin variations, and serves.
- Provided feedback on court positioning, shot selection, and footwork.
- Organized and led weekly drills to improve physical conditioning, technique, and strategy.
- Assisted players with mental preparation techniques to maximize performance potential.
- Coordinated team events such as tournaments, group practices, and travel arrangements.
- Created a positive learning environment that encouraged growth among participants.
Sales Clerk
Time to Wine (Tobago Branch)
11.2014 - 01.2016
- Identified opportunities to increase sales through cross-selling techniques.
- Followed up on customer requests or concerns in a timely manner.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Ensured that promotional materials were adequately stocked at all times.
- Assisted in the development of store displays to promote products.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Greeted customers and responded to inquiries in a professional manner.
- Resolved conflicts between customers and staff members professionally while maintaining composure during difficult situations.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Performed regular inventory counts to ensure accurate records were maintained.
- Greeted customers upon entrance and handled cash and credit transactions.
Stock checking
Power Gen
11.2013 - 12.2013
- Conducted comprehensive inventory counts.
- Assisted in preparing operating rooms for upcoming cases by cleaning surfaces, checking equipment functionality, stocking supplies.
Education
Associate Degree - Food & Beverage Operations
Tobago Hospitality & Tourism Institution
01.2017
CXC - Electronic Document Preparation and Management – I, Office Administration – II, Principles of Business – II, Social Studies – III, English – III
Point Fortin East Secondary
01.2012
Some College (No Degree) - Personal Fitness Training: Theory & Practice
AFAA (The Aerobics And Fitness Association of America)
Some College (No Degree) - Inventory & Warehouse Management for Business Professional
SBCS
Skills
- Labor cost controls
- Staff training and development
- Advertising and marketing
- Schedule management
- Employee development
- Employee scheduling
- Loss prevention
- Recipes and menu planning
- Purchasing and planning
- Sales team development
- Problem resolution
- Training and coaching
- Staffing
- Organizational restructure and change
- Profit and loss accountability
- Team oversight
- Customer relations
- Relationship building
- Adaptable Learner
- Team Motivator
- Effective Team Collaboration
- Self-Motivated Contribution
- Proficient in Computer Applications
- Demonstrated Proficiency
Hobbies and Interests
- Tennis
- Football
- Hiking
- Netball
Affiliations
- Latin Dancing, Passion for rhythm and movement
- KICKBOXING
- TENNIS
References
- Rocio Graham, Manager, 1876-389-0271
- Elizabeth Williams, Owner of Lizzy's Delights, 1868-470-5367
Timeline
General Manager
Maman LLC
10.2022 - 08.2024
Manager
Lizzy’s Delights
01.2020 - 08.2022
Tool Attendant
Atlantic LNG (Contractor RMSL)
09.2019 - 04.2022
General Manager
Time to Wine
08.2017 - 01.2019
Food and Beverage Manager (Internship)
Sandals (Jamaica)
12.2016 - 11.2017
Tennis Coach
Atlantic LNG (Tennis School Program)
01.2016 - 11.2016
Sales Clerk
Time to Wine (Tobago Branch)
11.2014 - 01.2016
Stock checking
Power Gen
11.2013 - 12.2013
Associate Degree - Food & Beverage Operations
Tobago Hospitality & Tourism Institution
CXC - Electronic Document Preparation and Management – I, Office Administration – II, Principles of Business – II, Social Studies – III, English – III
Point Fortin East Secondary
Some College (No Degree) - Personal Fitness Training: Theory & Practice
AFAA (The Aerobics And Fitness Association of America)
Some College (No Degree) - Inventory & Warehouse Management for Business Professional
SBCS
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