Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cadey Eatherton

Fergus Falls,MN

Summary

Talented Team Leader experienced and dedicated to enhancing customer satisfaction and business success. Diplomatic and friendly with proven commitment to employee training and customer service. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

4
4
years of professional experience

Work History

Key Team Lead

Dunham's Sports
09.2023 - Current
  • Assisted in training, developing and motivating team members to achieve the company's objectives.
  • Provided exceptional customer service by responding promptly to customer inquiries and complaints.
  • Ensured compliance with all applicable laws, regulations, policies, procedures and standards of operation.
  • Performed opening and closing duties such as counting cash drawers and preparing deposits.
  • Reviewed employee time cards for accuracy prior to submitting payroll information.
  • Supervised daily activities of staff members including assigning tasks and evaluating results.
  • Partnered with store leadership team to learn and understand management processes and reports.

Overnight Stocker

Walmart
07.2023 - 11.2023
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Assessed floor displays to restock merchandise.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Updated pricing and sales signs to promote merchandise.
  • Prepared products by adding tags and readying pallets for restocking.

Front Office Associate/Registration

Nystrom & Associates, Ltd.
12.2022 - 07.2023
  • Provided emergency response in crisis situations
  • Documented crisis calls and triaged information to appropriate parties
  • Directed clients to correct departments, rooms and staff members.
  • Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.
  • Worked along side 50+ clinics to triage calls from multi-line phone systems
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Verified identity documents for new patients before scheduling appointments in accordance with company policies.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Protected clients' rights by maintaining HIPPA confidentiality of personal and financial information.

Key Team Lead

Dunham's Sports
05.2021 - 12.2022
  • Assisted in training, developing and motivating team members to achieve the company's objectives.
  • Provided exceptional customer service by responding promptly to customer inquiries and complaints.
  • Ensured compliance with all applicable laws, regulations, policies, procedures and standards of operation.
  • Performed opening and closing duties such as counting cash drawers and preparing deposits.
  • Reviewed employee time cards for accuracy prior to submitting payroll information.
  • Supervised daily activities of staff members including assigning tasks and evaluating results.
  • Partnered with store leadership team to learn and understand management processes and reports.

Cashier

Dunham's Sports
10.2019 - 05.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed refunds for worn, damaged and broken merchandise.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

Associate of Arts - General Education

Minnesota State Community And Technical College
Fergus Falls, MN
12.2021

High School Diploma -

Doniphan High School
Doniphan, MO
05.2019

Skills

  • Listening Skills
  • Conflict Management
  • File Management
  • Cash Handling
  • Customer Service
  • Problem-Solving Skills
  • Administrative Skills
  • Time Management
  • Team Leadership
  • Continuous Improvement
  • Regulatory Compliance

Timeline

Key Team Lead

Dunham's Sports
09.2023 - Current

Overnight Stocker

Walmart
07.2023 - 11.2023

Front Office Associate/Registration

Nystrom & Associates, Ltd.
12.2022 - 07.2023

Key Team Lead

Dunham's Sports
05.2021 - 12.2022

Cashier

Dunham's Sports
10.2019 - 05.2021

Associate of Arts - General Education

Minnesota State Community And Technical College

High School Diploma -

Doniphan High School

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Cadey Eatherton