Compassionate and adaptable professional with a strong background in hospice care and community outreach. Proven ability to thrive in fast-paced and emotionally demanding environments, with experience supporting individuals with intellectual and developmental disabilities, mental health conditions, and chronic illnesses. Adept at managing high-volume customer interactions, documenting services with precision, and resolving complex issues with empathy and efficiency. Skilled in collaborating across departments, maintaining detailed records, and advocating for client and customer needs. Demonstrated commitment to enhancing quality of life and exceeding performance benchmarks in both healthcare and service-driven roles.