Cadina Hicks
Brooklyn,NY
Summary
Experienced Manager with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvement. Dedicated to quickly increasing profitability and reducing expenditures through account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees, and interest. Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy. Focused, dedicated, and skillful in quickly identifying errors to minimize losses.
Overview
8
8
years of professional experience
Work History
Manager Administrative Systems
United Way Of New York City
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Coordinated development, testing and release of complete suite of web-based software offerings
- Answered client questions via phone and email to quickly resolve issues and improve service
AP/AR Manager
Scenic Corp Pf New York
08.2022 - 10.2023
- Communicated with stockholders and other investors to provide information and to raise capital.
- Reviewed collection reports determining status of collections and amount of outstanding balances.
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
- Evaluated financial reporting systems, accounting and collection procedures, and investment activities and made recommendations for changes to procedures, operating systems, budgets and other financial control functions
- Developed and analyzed information to assess current and future financial status of firms.
- Managed banking reconciliations and monthly balance sheet statements.
Customer Billing Specialist
Total Fire Protection
10.2018 - 12.2021
- Delivered expert project support by handling a wide range of project requests and special requirements
- Reviewed and posted daily payments.
- Checked monthly reports and analyzed billing data to identify trends and discrepancies.
- Maintained accurate and complete billing system and process.
- Prepared, reviewed and sent out collection letters on set schedule.
- Developed and implemented effective billing processes to improve accuracy and efficiency.
- Generated requests for refund checks for overpayment.
- Utilized payment tracking system to ensure accurate billing and timely payments.
- Assisted billing team with other value-added projects.
- Identified trends and provided feedback regarding billing issues and uncollectible accounts.
- Resolved customer inquiries regarding billing, charges, and payments.
- Collaborated with business partners to resolve, improve and implement solutions.
- Negotiated payment terms and contracts with clients.
- Prepared monthly and quarterly internal and external financial reports.
- Investigated and researched circumstances and background of tax complaints and inquiries.
- Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems
- Resolved discrepancies in accounting records.
- Kept records of invoices and support documents.
Office Manager
Cam Energy Heating & Air Conditioning, Inc.
11.2015 - 10.2018
- Supervised administrative staff, driving front office operations and continuous work flow.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Implemented office procedures, creating streamlined processes.
- Managed office flow by providing direct support to visitors.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Acted as point person for office equipment setup and end-user training and support.
- Delivered quality customer service to staff and customers.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Trained and onboarded new office staff members.
- Optimized office policies, meeting internal needs while upholding organizational standards.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
MBA - Business Administration And Management
Louisiana State University
Shreveport, LA12.2022
Bachelor of Science - Business Administration
St. Joseph's College – Brooklyn Campus
Brooklyn, NY05.2012
Skills
- Strategic Planning
- Policy Implementation
- Verbal and Written Communication
- Team Leadership
- Time Management
- Cross-functional Teamwork
- Accounts Receivable Management
- Account Reconciliation
- Invoice Processing
- Attention to Detail
- Payment Processing
- Customer Service
Timeline
Manager Administrative Systems
United Way Of New York City
10.2023 - Current
AP/AR Manager
Scenic Corp Pf New York
08.2022 - 10.2023
Customer Billing Specialist
Total Fire Protection
10.2018 - 12.2021
Office Manager
Cam Energy Heating & Air Conditioning, Inc.
11.2015 - 10.2018
MBA - Business Administration And Management
Louisiana State University
Bachelor of Science - Business Administration
St. Joseph's College – Brooklyn Campus
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