Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CADMIEL JIMENEZ

MIAMI,FL

Summary

Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.

Overview

20
20
years of professional experience

Work History

Area Manager

Citibank,N.A
01.2017 - Current
  • Led an area of 16 branches to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Developed strong partnerships with various segment leaders to increase client retention and referral volumes.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Cultivated strong relationships with branch managers, offering guidance and support to achieve their targets.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.

Branch Manager

Citibank,N.A
11.2014 - 12.2016
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Managed time efficiently in order to complete all tasks within deadlines.

Personal Banker

Citibank,N.A
11.2009 - 11.2014
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Personal and Business Banker

City National Bank of Florida
12.2012 - 07.2013
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Coordinated with various departments to ensure seamless delivery of banking services across all channels.
  • Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
  • Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Manager

Sprint
07.2008 - 11.2009
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Consistently exceeded sales goals.

Team Manager

Full Spectrum Lending
05.2004 - 07.2008
  • Defined clear targets and objectives and communicated to other team members.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Consistently exceeded performance goals as a team and as an individual contributor.

Education

Miami Dade College
Miami, FL

George T Baker Aviation Technical School
Miami, FL

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Sales expertise
  • Customer Service
  • Leadership skills
  • Strategic Planning

Languages

Spanish
Professional Working

Timeline

Area Manager

Citibank,N.A
01.2017 - Current

Branch Manager

Citibank,N.A
11.2014 - 12.2016

Personal and Business Banker

City National Bank of Florida
12.2012 - 07.2013

Personal Banker

Citibank,N.A
11.2009 - 11.2014

Sales Manager

Sprint
07.2008 - 11.2009

Team Manager

Full Spectrum Lending
05.2004 - 07.2008

Miami Dade College

George T Baker Aviation Technical School

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CADMIEL JIMENEZ