Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cadnaan Ali

Columbus

Summary

IT professional with commitment to high standards and results-driven approaches. Proven ability to streamline IT operations and support organizational goals. Known for fostering team collaboration and adapting to dynamic environments. Proficient in strategic planning, system integration, and problem-solving.

Overview

4
4
years of professional experience

Work History

Information Technology Operations

McDonald's
04.2024 - Current
  • Achieved cost savings through the strategic procurement of hardware, software, and services.
  • Managed complex IT projects from inception to completion, consistently delivering within scope, budget, and timeline constraints.
  • Collaborated with cross-functional teams to develop customized software applications for business needs.
  • Promoted a culture of continuous improvement within the department through regular training sessions and knowledge sharing initiatives among team members.
  • Established IT service management best practices to improve overall service delivery and customer satisfaction levels.
  • Reduced operational risks by conducting periodic system audits and vulnerability assessments.
  • Oversaw IT department operations and training.

Field technician/ Retail support

ActionLink
06.2023 - 06.2024
  • Update and refresh hardware, operating systems, and software to provide needed functionality and security
  • Replace failed networking components as needed
  • Prepared for scheduled installation by reviewing orders, gathering equipment supplies and tools
  • Maintained records by documenting installations, services and repairs
  • A major objective of this role is to establish and maintain rapport with key store individuals while providing outstanding customer service
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.

IT Support Technician (intern)

SigmaNet
01.2022 - 12.2022
  • Provided technical support to end-users via phone, email, and in person
  • Troubleshot hardware and software issues on desktops, laptops, printers, and mobile devices
  • Managed user accounts, permissions, and security settings in Active Directory
  • Assisted with the setup and configuration of new hardware and software
  • Maintained and updated inventory records of IT assets
  • Contributed to the development of IT policies and procedures
  • Provided first-level technical support to end-users via phone and email
  • Assisted with the setup and configuration of new desktops and laptops
  • Troubleshot software issues on Microsoft Office Suite and other applications
  • Maintained and updated knowledge base articles for common issues and resolutions
  • Escalated complex issues to senior technicians as needed

Walmart
01.2021 - 12.2021
  • Helping customers, handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience
  • Managed customer accounts
  • Greeted customers
  • Handled reservations
  • Resolved customer issues
  • Operated the cash register

Education

High School Diploma -

Northwoods Career Prep
05-2021

Skills

  • IT compliance
  • Network administration
  • Software development
  • Technical troubleshooting
  • Hardware installation
  • Technical problem solving
  • Hardware repair
  • Testing and debugging
  • Diagnostic testing
  • Hardware upgrades
  • Technical support
  • OS

Timeline

Information Technology Operations

McDonald's
04.2024 - Current

Field technician/ Retail support

ActionLink
06.2023 - 06.2024

IT Support Technician (intern)

SigmaNet
01.2022 - 12.2022

Walmart
01.2021 - 12.2021

High School Diploma -

Northwoods Career Prep

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Cadnaan Ali