CADOLENA HARRYDATH
Baldwin,New York
Summary
Competent Phlebotomy Technician with 10 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomist (PST)
Labcrop
01.2024 - Current
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Verified proper storage and transportation of specimens to laboratories.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assisted in training and onboarding new phlebotomists.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed and processed requisitions for laboratory tests.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Participated in quality assurance and competency assessment initiatives.
Shift Manager
CVS Pharmacy Health
05.2023 - Current
- Administrative and Clinical Duties.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant/Clinical Assistant
Northwell Health Physician Partners
05.2023 - 05.2024
- Administrative Support Assistant and Clinical.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Universal Banker
Ridgewood Savings Bank
01.2023 - 06.2023
- Universal Banker.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Laboratory Phlebotomist
INSTITUTE OF PRIVATE ENTERPRISE HEALTH
06.2009 - 10.2020
- Administrative Support and Clinical (Phlebotomist).
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Strengthened interdepartmental communication by effectively collaborating with medical staff to address any concerns or discrepancies in test orders.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
Education
High School Diploma -
University Of Guyana
11.2007
Skills
- Staff Development
- Process Improvements
- Handling Customer Complaints
- Customer service focus
- Decision-Making
- Safety Compliance
- Workplace Safety
- Punctual and Reliable
- Energetic and Enthusiastic
- Flexible Schedule
- Interpersonal Skills
- Team Development
- Supply Ordering
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- HIPAA compliance
- Butterfly needle technique
Certification
- Diploma Certification
- NHA EKG Certification #G7Q4X9H5
- NHA Phlebotomy Certification #N5T8B4M6
- Supervisory Management Certification
- Advance Computer Programs Certification
- Human Resources Certification
- CPR-BLS-AED Certificate
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Recognized by customers and managers for expedient and effective service.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
Timeline
Phlebotomist (PST)
Labcrop
01.2024 - Current
Shift Manager
CVS Pharmacy Health
05.2023 - Current
Administrative Assistant/Clinical Assistant
Northwell Health Physician Partners
05.2023 - 05.2024
Universal Banker
Ridgewood Savings Bank
01.2023 - 06.2023
Laboratory Phlebotomist
INSTITUTE OF PRIVATE ENTERPRISE HEALTH
06.2009 - 10.2020
High School Diploma -
University Of Guyana
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