Cady Colville
Seattle,WA
Summary
Dedicated Social Services Professional with eight years of experience driving community change in high-pressure environments. Proven track record in delivering impactful results while ensuring social welfare and support. Expertise in administration within fast-paced non-profit settings, excelling in task completion and staff support.
Overview
9
9
years of professional experience
Work History
Manager of Supportive Services
Low Income Housing Institute
01.2025 - Current
- Enhanced service quality by training and supervising Case Managers across multiple sites.
- Facilitated professional growth through staff meetings and individual supervision sessions.
- Ensured compliance and quality by overseeing case management records and documentation.
- Conducted site visits to clarify expectations and uphold program standards.
- Led audits of supportive services, ensuring data integrity and file accuracy.
- Contributed to program evaluation and development of best practices.
Manager of Supportive Services
Low Income Housing Institute
01.2024 - 01.2025
- Enhanced case management by overseeing 12 managers across multiple PSH sites.
- Recruited and trained case managers while providing ongoing guidance and support.
- Contributed to program evaluation and best practices through stakeholder collaboration.
- Ensured data accuracy by maintaining and reviewing case management records regularly.
- Facilitated weekly staff meetings to promote communication and team cohesion.
- Provided direct resident support, managing crises and assisting with case management.
Systems Coordinator
Avivo
04.2021 - 12.2023
- Enhanced client data management for over 100 clients in dynamic program.
- Delivered quarterly HMIS training, ensuring effective system utilization across division.
- Facilitated seamless Coordinated Entry referrals as certified assessor for housing providers.
- Implemented system enhancements, significantly boosting productivity within program operations.
- Tracked client metrics monthly, generating accurate reports for funding sources.
- Ensured operational efficiency by maintaining up-to-date program documentation.
Tutor
Private Family
06.2020 - 04.2021
- Enhanced child development through attentive care during parental absence.
- Strengthened academic performance by assisting with homework and reinforcing concepts.
- Organized daily activities, ensuring a structured and engaging schedule for children.
- Coordinated playdates and outings, fostering social skills and teamwork among children.
- Communicated effectively with parents, providing updates on children's growth and progress.
Administrative Assistant
People Incorporated
01.2020 - 06.2020
- Streamlined client intakes and discharges by managing paperwork processes.
- Ensured accurate data entry for all clients in the health system.
- Coordinated scheduling of meetings and appointments for staff teams.
- Organized documentation for evaluations and facilitated paperwork transfers efficiently.
Women's Advocate
Terebinth Refuge
02.2019 - 06.2019
- Facilitated resolution of legal and health issues for clients with complex needs.
- Created safe, supportive environments with healthy boundaries and balanced relationships.
- Documented client progress through detailed charting and supportive records.
- Guided clients to achieve goals outlined in their individual case plans.
Visitation Monitor
Kindred Family Focus
08.2018 - 06.2019
- Enhanced family relationships by facilitating and documenting supervised visitations.
- Protected children by investigating and addressing harmful home conditions.
- Ensured clear communication with case workers through detailed visitation documentation.
Program Supervisor
REM Central Lakes Inc
06.2018 - 09.2018
- Enhanced team efficiency by applying leadership and problem-solving skills.
- Developed effective work schedules ensuring full staffing for every shift.
- Coached staff performance to improve overall team productivity and quality.
- Organized and entered data accurately into the database system.
- Oversaw a team of 20, managing records, performance, and quality assurance.
Lead Staff
REM Central Lakes Inc
05.2017 - 06.2018
- Enhanced child safety through direct care in high-risk group home.
- Led scheduling and transportation for appointments, managing medication administration.
- Streamlined employee scheduling and facilitated onboarding for new staff members.
- Coordinated engaging activities while promoting positive behavior and crisis intervention.
- Maintained detailed shift documentation and communicated effectively with all providers.
Education
Associate of Arts -
Dakota College At Bottineau
Timeline
Manager of Supportive Services
Low Income Housing Institute
01.2025 - Current
Manager of Supportive Services
Low Income Housing Institute
01.2024 - 01.2025
Systems Coordinator
Avivo
04.2021 - 12.2023
Tutor
Private Family
06.2020 - 04.2021
Administrative Assistant
People Incorporated
01.2020 - 06.2020
Women's Advocate
Terebinth Refuge
02.2019 - 06.2019
Visitation Monitor
Kindred Family Focus
08.2018 - 06.2019
Program Supervisor
REM Central Lakes Inc
06.2018 - 09.2018
Lead Staff
REM Central Lakes Inc
05.2017 - 06.2018
Associate of Arts -
Dakota College At Bottineau