Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cady Quinones

Orange Park,FL

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Department Manager

Macdonald's
Jacksonville, FL
09.2014 - Current
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Developed promotional campaigns to increase brand recognition in target markets.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Fraud Specialist 2

Citibank
Jacksonville, FL
09.2019 - 09.2024
  • Investigated and analyzed complex financial transactions for evidence of fraud.
  • Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
  • Reviewed customer accounts, documents and electronic records to detect suspicious activities.
  • Utilized automated systems for tracking, monitoring and analyzing suspicious transactions.
  • Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Made recommendations for closing accounts and performed associated follow-up.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.

Janitorial Cleaner

Ford Dealership
Jacksonville, FL
09.2020 - 09.2021
  • Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
  • Empty wastebaskets and replace liners.
  • Clean windows, glass partitions and mirrors using soapy water or other cleaners, sponges and squeegees.
  • Polish metal fixtures and fittings.
  • Vacuum carpets and rugs with industrial vacuum cleaner.
  • Maintain all janitorial equipment in a safe working condition.
  • Check restroom supplies levels; replenish supplies as needed.
  • Transport trash to disposal area at end of shift.
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Maintained accountability for building keys, master keys and access cards.
  • Kept business entrances clean, tidy and professional in appearance.

Education

High School Diploma -

Edward H. White High School
Jacksonville, FL
05-2014

Skills

  • Workflow Coordination
  • Staff Management
  • Customer Service
  • Customer Engagement
  • Conflict de-escalation
  • Training and Development
  • Department leadership
  • Staff Development
  • Problem-Solving
  • Order Processing
  • Employee performance evaluation
  • Personnel training and development
  • POS Software
  • Safety and Security
  • Work Planning and Organization

Languages

English
Professional
Spanish
Limited

Timeline

Janitorial Cleaner

Ford Dealership
09.2020 - 09.2021

Fraud Specialist 2

Citibank
09.2019 - 09.2024

Department Manager

Macdonald's
09.2014 - Current

High School Diploma -

Edward H. White High School

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Cady Quinones