Cael Zaslav
Brighton,CO
Summary
Dynamic operations manager with a proven track record at Evolve Vacation Rental, excelling in vendor management and process improvement. Adept at enhancing customer support and team performance, I successfully implemented training programs that elevated service standards and increased efficiency, driving organizational success in competitive environments.
Overview
2026
2026
years of professional experience
Work History
Contact Center Operations Manager
Evolve Vacation Rental
Denver, CO
01.2020 - Current
- Leadership of domestic and foreign support teams in the Short Term Rental industry
- Led a team of domestic support representatives in delivering exemplary customer support in the short-term rental industry, aimed at growing the homeowner and guest experience from beginning to end.
- Initiated and maintained partnership with multiple vendors and service providers
- Developed and implemented training programs for new team members, based on changing business and culture goals.
- Collaborated with cross-functional teams, including onboarding, distribution, account management, and others, to streamline processes and improve overall efficiency, resulting in increased productivity and stakeholder experience.
- Conducted regular performance evaluations and provided constructive feedback to team members, as well as partner companies, resulting in adherence to company standards and growth expectations.
Food & Beverage Operations Manager
Kimpton Hotel Monaco
Denver, CO
01.2016 - 01.2020
- Oversaw food and beverage operations, and identify development opportunities for a luxury boutique hotel
- Maintain and develop, operational policies and procedures, while continually implementing strategies to increase efficiency, and support revenue growth opportunities
- Review and analyze financials, negotiate terms, and partner with vendors and stakeholders to ensure organizational success
- Decreased textile spending by 60% in first six months by modifying ordering processes and implementing efficient workplace practices
- Established mutually beneficial partnerships with over 20 vendors that enabled special pricing, discounts, and product availability
- Selected to provide banquet operations training at new and underperforming locations around the United States to support continual improvement
General Manager
North Peak Ventures
Westminster, CO
01.2014 - 01.2016
- Spearheaded operations across quick service restaurant brand, recruiting, hiring, and training over 40-staff, and developing operating policies and procedures
- Performed comprehensive duties for multiple locations, oversaw accounting, purchasing financial operations, corporate relations and daily operations
- Trained and mentored staff to ensure exceptional customer service
- Facilitated retraining program for all new and existing employees, created new training manuals, and restructured positions to maximize efficiency and reduce spending
- Reduced labor costs by 4% in the first year by implementing new processes that held employees and supervisors accountable for performance
- Decreased food costs 3% within six months by training staff on portion control, waste, and POS accuracy
- Implemented menu price adjustments to address rising food and utility prices
Food & Beverage Operations Manager
Denver Museum of Nature & Science
Manager
Mojo's Sports Bar & Grille
Assistant Manager
Beaver Run Resort & Conference Center
Service Manager
Vail Resorts
Education
B.S. - Hotel & Restaurant Management
Northern Arizona University
Flagstaff, AZSkills
- Vendor management
- Performance evaluation
- Process improvement
- Customer support
- Financial analysis
- Data base performance management
Timeline
Contact Center Operations Manager
Evolve Vacation Rental
01.2020 - Current
Food & Beverage Operations Manager
Kimpton Hotel Monaco
01.2016 - 01.2020
General Manager
North Peak Ventures
01.2014 - 01.2016
Manager
Mojo's Sports Bar & Grille
Assistant Manager
Beaver Run Resort & Conference Center
Service Manager
Vail Resorts
Food & Beverage Operations Manager
Denver Museum of Nature & Science
B.S. - Hotel & Restaurant Management
Northern Arizona University
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