Caela Espaniola
Hilo,HI
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Hawaii County Economic Opportunity Council, leveraging skills in software knowledge and problem-solving. Excelled in compliance management and teamwork, contributing to significant productivity improvements. Demonstrated a fast learning ability and innovation, achieving high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Application Processor
Hawaii County Economic Opportunity Council
05.2024 - Current
- Handled confidential applicant information with discretion and adherence to privacy regulations.
- Assisted with quarterly review process to comply with contractual obligations.
- Resolved discrepancies in applicant information by conducting research and liaising directly with individuals when necessary.
- Implemented new software systems and tools that streamlined application processing tasks, resulting in increased productivity among team members.
- Contributed to the resolution of escalated applicant issues or concerns by liaising with appropriate departments and providing prompt, effective solutions.
- Assisted applicants with submission queries, ensuring a smooth application experience for all parties involved.
- Provided excellent customer service to both internal and external stakeholders, fostering positive working relationships.
- Contributed to the development of departmental policies and procedures aimed at enhancing overall operational effectiveness within the organization.
Front Desk Receptionist
Care Hawaii Company
01.2016 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
House Keeper
Hilton Grand Vacations
01.2016 - 01.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Hawaii Pacific Oncology Center
File Clerk
08.2013 - 01.2016
- Collaborated with team members to ensure a seamless workflow and maintain production deadlines.
- Contributed to a positive work environment by maintaining a clean and organized workspace at all times.
- Participated in ongoing training opportunities to remain current on new techniques, tools, equipment, and industry best practices related to mending services.
- Provided exceptional customer service by communicating with clients about their garment repair needs and expectations.
Education
High School Diploma - Required
Keaau High School
Keaau, HI05.2013
Skills
- Accuracy and Precision
- Software Knowledge
- Compliance Management
- Contract Review
- Innovation Skills
- Report Generation
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Problem-Solving
Timeline
Application Processor
Hawaii County Economic Opportunity Council
05.2024 - Current
Front Desk Receptionist
Care Hawaii Company
01.2016 - 01.2019
House Keeper
Hilton Grand Vacations
01.2016 - 01.2019
Hawaii Pacific Oncology Center
File Clerk
08.2013 - 01.2016
High School Diploma - Required
Keaau High School
Similar Profiles
Ludis J. RomeroLudis J. Romero
Administrative Program Assistant at Economic Opportunity CouncilAdministrative Program Assistant at Economic Opportunity Council
Kenna MaskKenna Mask
Prevention Specialist at Economic Opportunity Council of SuffolkPrevention Specialist at Economic Opportunity Council of Suffolk
Sirrisa ReederSirrisa Reeder
Childcare Assistant Teacher at Economic Opportunity Commission Of Nassau CountyChildcare Assistant Teacher at Economic Opportunity Commission Of Nassau County