Summary
Overview
Work History
Education
Skills
Timeline
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Caela Teague

Kenner,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service

Circle K
02.2024 - Current
  • Worked with customer service to handle escalated customer issues.
  • Ensured clean and safe environment for customers through regular maintenance of gas station facilities.
  • Assisted in inventory management, resulting in optimized stock levels and reduced waste.
  • Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
  • Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
  • Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
  • Performed routine inspections of fuel pumps, ensuring proper functioning and adherence to safety standards.
  • Assisted customers with car wash services if available; enhancing overall station experience for patrons.
  • Maintained clean and orderly work station.

Customer Experience Associate

Conduent
10.2023 - 01.2024
  • Promote high level of customer satisfaction by providing Tier 1 support, triaging issue and escalating appropriately if unable to resolve issue independently
  • Respond to customer's technical issues by helping them identify root of their issue and providing support through customer resolution
  • Provides advice/ guidance/ education to customers within procedural guidelines to ensure resolution
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.

OGP Associate

Wal-Mart
11.2022 - 11.2023
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Led training sessions for new employees to ensure smooth integration into company culture and workflow.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained relationships with customers to maximize sales opportunities.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Organized and detail-oriented with strong work ethic.
  • Self-motivated, with strong sense of personal responsibility.

Store Clerk

Save A-Lot
01.2021 - 12.2022
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed routine price checks to ensure pricing accuracy throughout store, reducing potential discrepancies at checkout.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Trained and mentored new hires on store policies, facilitating their successful integration.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
  • Supported visual merchandising efforts by creating attractive displays that showcased products effectively and drove customer interest.
  • Lifted up to 50pounds at once and used forklift to move heavier loads.

Education

Medical Administrative Assistant -

Ultimate Medical Academy
Remote
12.2019

Skills

  • Insurance billing procedures
  • Computer Proficiency
  • Relationship Building
  • HIPAA Regulations
  • Payment Scheduling and Collection
  • Workflow Coordination
  • Follow-up skills
  • Understanding of terminology
  • Time Management
  • Data Entry Software
  • Schedule Management
  • EHR/CRM Software
  • Proficient Customer Service

Timeline

Customer Service

Circle K
02.2024 - Current

Customer Experience Associate

Conduent
10.2023 - 01.2024

OGP Associate

Wal-Mart
11.2022 - 11.2023

Store Clerk

Save A-Lot
01.2021 - 12.2022

Medical Administrative Assistant -

Ultimate Medical Academy

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Caela Teague