Caela Teague
Steger,IL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walgreens
07.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Abadie Veterinary Hospital
Customer Care Receptionist
07.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Cashier
Circle K
01.2024 - 09.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Customer Experience Associate
Conduent
09.2023 - 04.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
No Degree - Medical Administrative Assistant
Ultimate Medical Academy
Remote12-2018
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Attention to detail
- Data entry
- Script adherence
Timeline
Customer Service Representative
Walgreens
07.2025 - Current
Abadie Veterinary Hospital
Customer Care Receptionist
07.2024 - 03.2025
Customer Service Cashier
Circle K
01.2024 - 09.2024
Customer Experience Associate
Conduent
09.2023 - 04.2024
No Degree - Medical Administrative Assistant
Ultimate Medical Academy