Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Caelan Buford

Dayton,OH

Summary

Experienced caregiver with a current background in office management and customer service with a strong work ethic. Proven ability to adapt to changing needs, and working within team environments to deliver exceptional service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client & Caregiver Relations/Elite Caregiver

First Light Home Care
04.2023 - Current


  • Lead in operations as the company's top caregiver providing quality care for clients in the Greater Dayton & North Cincinnati Region.
  • Made introductions for clients new to service and new caregivers on staff to ensure both parties had peace of mind and clear understanding of expectations for the care to be provided.
  • Facilitated seamless transitions during employee absences or vacations by arranging appropriate coverage ensuring minimal disruptions to daily operations.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Utilized data-driven insights to continually refine scheduling practices, resulting in ongoing improvements in efficiency and employee satisfaction.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Built strong relationships with clients and caregivers to deliver confidence and respect in the field.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Assisted office scheduler in filling client visits based off various factors including client needs and caregiver skillsets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records


On-Call Caregiver

First Light Home Care
03.2021 - Current
  • Handled all office communications after business hours during the week and on specific weekends and the documentation of resolution of calls.
  • Responded to new client calls answering all questions they would have and facilitating the schedule of start of services as required.
  • Managed the client schedule for cancellations and hospitalizations.
  • Managed the caregiver schedule for call offs and no-shows by finding appropriate coverage.

Caregiver

First Light Home Care
04.2020 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Education

Bachelor of Arts - Geography

Wright State University
Dayton, OH
04-2017

Skills

  • Respectful and compassionate

  • Time management

  • Problem-solving

  • Strong ethics

  • Customer service

  • Verbal and written communication

  • Documentation and reporting

  • Team leadership

  • Scheduling and calendar management

  • Scheduling

  • Customer relations

  • Organizational skills

Accomplishments

  • Finalist for First Light Home Care's 2022 Caregiver of the Year.
  • First Light Home Care of Greater Dayton Caregiver of the Year (2021, 2022).

Certification

  • Nominated for 2024 United States Home Care Association of America's Caregiver of the Year.
  • Ohio State Tested Nursing Aide Certification (2023).

Timeline

Client & Caregiver Relations/Elite Caregiver

First Light Home Care
04.2023 - Current

On-Call Caregiver

First Light Home Care
03.2021 - Current

Caregiver

First Light Home Care
04.2020 - Current

Bachelor of Arts - Geography

Wright State University

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Caelan Buford