Caelan Hermon
Jacksonville
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged strong organization and prioritization skills at Whole Food Market to streamline produce receiving and minimize shrinkage. My proactive communication and heavy lifting abilities contributed to successful project completions at Olympic Contracting, consistently exceeding client expectations and fostering repeat business.
Overview
4
4
years of professional experience
Work History
Produce Receiver
Whole Food Market
10.2024 - Current
- Processed semi-daily shipment of product into store produce backstock.
- Collaborated with other departments to ensure seamless integration of produce items into store promotions and merchandising displays.
- Provided excellent customer service by addressing inquiries regarding produce origin, nutritional information, and availability.
- Assessed product levels on the sales floor and made carts for coworkers according to empty displays.
- Contributed to the development of company-wide best practices for produce receiving, storage, and handling while maintaining high-quality standards.
- Contributed to store profitability by minimizing shrinkage through effective loss prevention measures during the receiving process.
- Supported a positive work environment through clear communication, teamwork, and adherence to company policies.
- Implemented a system for organizing and prioritizing incoming shipments, resulting in reduced time spent sorting and processing deliveries.
Sub Contractor
Olympic Contracting
07.2023 - 09.2024
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Tracked attendance and submitted work logs every day.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
- Utilized well-developed carpentry skills to fix [Item] and [Item] in homes.
- Coordinated final walk-throughs of job site before signing off on completion.
- Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
- Reviewed project specifications and requirements, developing comprehensive plans for execution and delivery.
- Implemented quality control measures, consistently delivering high-quality results within deadlines.
- Closely monitored inventory levels of tools and equipment needed on-site to reduce downtime due to shortages.
- Adapted to changing project scopes swiftly, minimizing delays and maintaining project momentum.
- Oversaw procurement of materials, ensuring timely delivery and cost-effectiveness.
Sales Associate
Vans
07.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Allen D Nease Highschool
Saint Augustine, FL05-2021
Skills
- Loading and unloading
- Workplace safety
- Pallet jack operation
- Labeling accuracy
- Stock rotation
- Product inspection
- Waste reduction
- Temperature monitoring
- Receiving procedures
- Produce identification
- Time management
- Effective communication
- Heavy lifting
- Organization and prioritization
Timeline
Produce Receiver
Whole Food Market
10.2024 - Current
Sub Contractor
Olympic Contracting
07.2023 - 09.2024
Sales Associate
Vans
07.2021 - 07.2023
High School Diploma -
Allen D Nease Highschool
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