Summary
Overview
Work History
Education
Skills
Self-Taught Crocheter
Timeline
Generic

Caelan MacDonald

Richmond,VA

Summary

Dynamic professional with a proven track record in hospitality and retail management, notably at Dunkin' Donuts. Excelled in product upselling and customer service, significantly enhancing sales and client satisfaction. Skilled in POS systems and adaptive communication, adept at fostering positive customer experiences and training team members for peak performance.

Overview

6
6
years of professional experience

Work History

Barista/Cashier

Dunkin' Donuts
02.2024 - 07.2024
  • Happily greeted and connected with customers to ensure a welcoming, fun, positive environment for all.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Promoted additional items with beverages, increasing store sales.
  • Trained new team members with positive reinforcement and personal tips

Server

Can Can Brasserie
04.2022 - 08.2022
  • Developed and maintained cordial communication with regular customers.
  • Promptly established a positive, welcoming tone for entire dining experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.

Dog Walker/Dog Sitter

Wag!
03.2018 - 05.2019
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Followed optimal schedules for animals as set by owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave animals proper attention to promote secure environment in owner's absence.

Education

Bachelor of Science - Psychology

Virginia Commonwealth University
Richmond, VA
05.2026

Skills

  • Product Upselling
  • Retail Management
  • Adaptive and creative
  • Hospitality service expertise
  • POS Systems
  • Cash Handling
  • Excellent customer service

Self-Taught Crocheter

A few years ago, I started watching crochet YouTube videos, and quickly became interested in the craft. The next day, I went out, bought some yarn, and sat down and locked in. It took me years to cultivate the skills I have today. I love making things with my hands and being able to be as creative as I like to be!

Timeline

Barista/Cashier

Dunkin' Donuts
02.2024 - 07.2024

Server

Can Can Brasserie
04.2022 - 08.2022

Dog Walker/Dog Sitter

Wag!
03.2018 - 05.2019

Bachelor of Science - Psychology

Virginia Commonwealth University

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Caelan MacDonald