Dynamic Supervising Manager at Starbucks with a proven track record in team leadership and customer service excellence. Skilled in strategic planning and conflict resolution, I fostered community engagement through successful local events and enhanced team efficiency through effective training and mentoring. Passionate about building relationships and driving performance.
- Managed a high-performing team in a fast-paced, customer-focused environment.
- Built strong relationships with customers and team members, ensuring exceptional service and community engagement.
- Handled complex customer concerns, demonstrating strategic thinking and quick decision-making.
- Organized and supported local store events, collaborating with the community and businesses.
- Trained and mentored new employees, improving team efficiency and morale.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. • Developed and updated spreadsheets and databases to track, analyze and report on casework.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Assisted client with activities of daily living
• Enhanced client's functioning within the community setting by linking to necessary services and collaborating with the providers • Acted as a liaison with local and state agencies to ensure adequate treatment and services for my client