Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Caelen Craver

Plano,Tx

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Harwood International
03.2025 - Current
  • Supervised a team of 40+ employees, providing essential support for smooth workflow operations.
  • Designed new training programs that enhanced productivity and elevated customer satisfaction.
  • Executed frequent facility inspections to guarantee adherence to safety and cleanliness standards.
  • Crafted employee schedules based on anticipated demand while optimizing labor expenditures.
  • Implemented stringent quality control protocols to uphold uniform product/service quality.
  • Reviewed sales data consistently to uncover improvement opportunities and adjust strategies accordingly.
  • Handled customer complaints efficiently, ensuring continued satisfaction throughout operations.
  • Directed comprehensive bar operations, encompassing inventory control, scheduling, and customer engagement.

Assistant General Manager

Brinkerhoff Hospitality
10.2024 - 03.2025
  • Oversee day to day operations of $15M+ in revenue
  • Complete payroll and other financials
  • Bar inventory, ordering, and financials
  • Scheduling
  • Create an inspiring and healthy work environment
  • Guest relations
  • Employee guidance and discipline

Food and Beverage Director

TAT Enterprises
08.2023 - 10.2024
  • Effectively reduced food and beverage cost by 25%, through menu engineering and overhaul to scratch kitchen.
  • Oversee all retail food production, ensuring consistent quality, presentation, and compliance with safety standards.
  • Manage daily operations of food and beverage outlets, optimizing efficiency and customer satisfaction.
  • Monitor and maintain accurate inventory levels, implementing controls to reduce waste and manage costs.
  • Develop, manage, and adhere to budgetary guidelines, controlling expenses while maximizing profitability.
  • Implement strategies to drive sales growth, expand market reach, and enhance revenue streams.
  • Lead, train, and motivate staff to maintain high performance and service excellence.
  • Analyze performance metrics and sales data to inform operational decisions and improvement initiatives.

Manager

ViewHouse
01.2022 - 08.2023
  • Manage a staff of 40+ daily
  • Map and manage flow of restaurant reservations
  • Schedule building
  • Inventory tracking
  • Track and manage daily and weekly labor
  • Occasional line cooking
  • Heading expo line
  • Cash handling and sales reporting

Assistant General Manager

Phantom Canyon Brewing Company
09.2021 - 01.2022
  • Oversee day to day operations
  • Responsible for all cash handling and sales reporting
  • Spearhead hiring and training operations
  • Menu engineering
  • Manage inventory and product ordering
  • Track and manage labor costs and sales
  • Head all scheduling of 40+ staff

Department Head/ General Manager

The Broadmoor Hotel/Cafe Julie’s
03.2021 - 09.2021
  • Manage staff of 20+
  • Track and manage all food costs, labor costs, and sales
  • Handle all recruitment and hiring
  • Manage all inventory and product ordering
  • Developed new menu along side executive chefs
  • Handle all disciplinary action
  • Manage shifts up to 12 hours long
  • Act as main communication with the rest of the resort
  • Build weekly schedules
  • Process all payroll and tip pool
  • Reduced food costs by 18%

Assistant General Manager

Urban Steam
05.2020 - 03.2021
  • Manage baristas and servers on shift
  • Create specials and events
  • Roast coffee to par every week
  • Responsible for all inventory and stock ordering
  • Run espresso bar for up to 8 hours
  • Run cocktail bar for up to 8 hours

Assistant General Manager/Head Barista

Green truck cafe
08.2018 - 05.2020
  • Managed a group of team members
  • Maintained all operations within the restaurant
  • Performed official money count every night
  • Ordered and stocked restaurant merchandise
  • Upheld a high standard of customer service
  • Managed daily reports of transactions
  • Recruited, interviewed and hired individuals who brought dedication to the team
  • Responsible for running shifts by managing team members, running espresso bar, and ensuring excellent customer service
  • Responsible for creating social media presence
  • Established all restaurant and barista SOPs and training programs

Education

Bachelors - Communications, Hospitality

Collin College
Frisco, TX
05.2020

High school or equivalent - undefined

Celina High School
Celina, TX
06.2015

Skills

  • Team building and preservation
  • Brand development
  • Restaurant operations
  • Cost accounting and inventory
  • Profit and loss management
  • Labor cost optimization
  • Leadership development
  • Event coordination

Certification

  • TIPS
  • March 2025 to Present
  • Food Manager Certification
  • TABC Certification

Languages

Spanish - Intermediate

Timeline

Assistant General Manager

Harwood International
03.2025 - Current

Assistant General Manager

Brinkerhoff Hospitality
10.2024 - 03.2025

Food and Beverage Director

TAT Enterprises
08.2023 - 10.2024

Manager

ViewHouse
01.2022 - 08.2023

Assistant General Manager

Phantom Canyon Brewing Company
09.2021 - 01.2022

Department Head/ General Manager

The Broadmoor Hotel/Cafe Julie’s
03.2021 - 09.2021

Assistant General Manager

Urban Steam
05.2020 - 03.2021

Assistant General Manager/Head Barista

Green truck cafe
08.2018 - 05.2020

High school or equivalent - undefined

Celina High School

Bachelors - Communications, Hospitality

Collin College

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