Caeley Pelletier
San Diego,CA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Hostess & Takeout Specialist
Outback Steakhouse
08.2018 - Current
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to the manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout assigned shift.
- Answered phone calls to take orders, give information, and document reservations.
- Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to the volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into the POS terminal, split bills, and accepted payments.
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays, and helping dish-out items.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained a balanced cash drawer with correct money values and accurate documentation.
Crew Member
Einstein Bagels
07.2017 - 08.2018
- Worked well with teammates and accepted coaching from the management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bills and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Monitored and replenished food and supplies stock at the counter, in the customer dining area, and in the food preparation area.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed orders.
- Reduced customer wait times by quickly operating customer window and sales register.
- Received and processed customer payments and estimated and communicated wait times accurately.
Office Assistant
The Don Pelletier Group
04.2013 - 07.2017
- Filing, organizing, data entry, etc.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Bachelor of Arts - Organizational Leadership
Point Loma Nazarene University
San Diego, CA12.2023
Associate of Arts - Business Administration
San Diego Miramar College
San Diego, CA05.2022
Associate of Arts - Psychology
San Diego Miramar Community College
San Diego, CA05.2022
High School Diploma -
Del Norte High School
San Diego, CA06.2019
Skills
- Conflict and Complaint Resolution
- Order Placement
- Payment Processing
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Servsafe Certified
- Bathroom Servicing
- Menu Assistance
- Customer Service and Rapport
- Courteous Phone Demeanor
- Effective Customer Communication
- Greeting and Seating Guests
- Guest Satisfaction
- Special Requirements
- Menu Memorization and Presentation
- Billing and Payment Processing
- Dining Room Cleaning and Upkeep
- Portion Standards
- Cash Register Operations
- Guest Relations
- Safe Food Handling Practices
- Food and Beverage Operations
- Bus Tables
- Timely Food Delivery
- Food Preparation and Safety
- Customer Engagement
- Organizing and Prioritizing
- Food Plating
- Specials Promotion and Upselling
- Recommend Menu Items
- Customer Loyalty
- To-Go Order Preparation
- Special Requests and Substitutions
- Service Quality
- Large-Scale Events Planning
- Phone Inquiries
- Warm and Friendly
- Customer Preferences
- Online Databases
- Data Entry
- Adaptable and Flexible
Timeline
Hostess & Takeout Specialist
Outback Steakhouse
08.2018 - Current
Crew Member
Einstein Bagels
07.2017 - 08.2018
Office Assistant
The Don Pelletier Group
04.2013 - 07.2017
Bachelor of Arts - Organizational Leadership
Point Loma Nazarene University
Associate of Arts - Business Administration
San Diego Miramar College
Associate of Arts - Psychology
San Diego Miramar Community College
High School Diploma -
Del Norte High School
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