Caeli Shoop

• Maintained accurate financial records using accounting software and spreadsheets.
• Processed invoices and managed accounts payable and receivable functions.
• Reconciled bank statements to ensure accuracy of financial information.
• Assisted with payroll processing and employee expense reimbursements.
• Collaborated with team members to streamline bookkeeping processes and improve efficiency.
• Supported audits by providing necessary documentation and financial data as required.
• Processed accounts payable and receivable transactions.
• Performed basic accounting, payroll and bookkeeping services to manage business operations.
• Conducted monthly bank reconciliations.
• Ensured accuracy in all accounting entries and records.
• Entered deposits, credit card charges and sales entries to facilitate cash management.
• Generated invoices for clients and tracked payments received from customers.
• Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
• Resolved billing discrepancies with vendors or customers promptly.

• Maintained records of customer interactions, transactions, comments and complaints.
• Provided customer service and technical support to customers via phone, email, live chat, and social media.
• Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
• Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Followed up with customers to ensure their satisfaction with products or services they received.
• Prepared & Cooked food items and maintained a healthy and safe environment
• Completed my Test for my food card evaluation

• Managed schedules and assignments to optimize team productivity.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Managed front desk operations and ensured smooth check-in and check-out processes.
• Implemented efficient procedures for guest services to enhance customer satisfaction.
• Maintained accurate records of guest information and billing transactions.
• Resolved guest complaints promptly to ensure a positive experience.
• Monitored inventory of supplies and ordered materials as needed for operations.
• Managed guest check-in and check-out procedures, reservations, and payments.
• Managed reservations by answering calls, responding to emails and booking accommodations.
• Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
• Oversaw cash and credit card payment transactions at the front desk.
• Ensured the front desk area was clean and presentable at all times.
• Developed and maintained booking databases, tracking event schedules and client information.

• Stocking shelves once shipments would be delivered

•maintained an organized work environment to ensure everything ran smoothly

• Greeted guests warmly upon arrival, seating them promptly.
• Verified reservations and wait times with customers.
• Maintained a clean and organized dining area.
• Provided menus to customers and answered questions regarding menu items.
• Monitored customer satisfaction levels throughout their meal experience.
• Ensured compliance with health and safety regulations at all times.
• Communicated clearly with kitchen staff regarding customer orders.
• Performed light cleaning duties, such as wiping down tables or sweeping floors.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.
• Handled cash payments and reconciled daily transactions accurately.
• Resolved any customer complaints or issues quickly and professionally.
• Provided excellent customer service by addressing customer needs promptly.
• Assisted servers in bussing tables when needed during busy periods.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Built positive relationships with other front-of-house and kitchen staff.
• Worked with food and also maintained and clean and healthy work environment
• Managed reservation system to ensure efficient seating flow.
• Communicated wait times clearly to guests and staff.
• Assisted servers with menu items and dining specials.
• Maintained cleanliness of front entrance and waiting areas.
• Coordinated with kitchen staff to accommodate special requests and/or allergens
• Trained new hostesses on operational procedures and customer service standards.
• Demonstrated strong interpersonal skills when interacting with customers.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Assisted in preparing the restaurant for opening and closing shifts.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Accommodated guests with children and special needs to promote comfortable dining experience.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Supported sales team members to drive growth and development.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Strengthened customer retention by offering discount options.

• Provided a safe and nurturing environment for children in my care.
• Organized activities that develop the physical, social, and intellectual growth of children.
• Assisted with homework completion.
• Prepared nutritious meals and snacks for the children.
• Maintained a clean and healthy space for them
• Planned meals around known allergens and maintained a clean workplace and kept those allergens separate from the rest of the food
• Prepared nutritious meals and snacks according to family preferences and dietary needs.
• Implemented age-appropriate discipline strategies to encourage positive behavior.
• Maintained an orderly and clean environment for the children.
• Observed children during snack time to prevent choking.
• Engaged in interactive playtime to encourage learning and development.
• Kept detailed records of daily activities and health information about each child.
• Instructed proper hygiene habits to promote healthy living among children.
• Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
• Planned engaging activities like arts and crafts projects, outdoor games.
• Ensured safety at all times while caring for multiple children simultaneously.
• Developed positive relationships with parents and guardians through open communication regarding their child's progress.
• Tended to children's general needs while providing supervision for safety in day-to-day activities.
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
• Created nurturing, safe environments to promote emotional, social, and intellectual growth.
• Followed routines to foster stability and structure in children's lives during parental absences.
• Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
• Encouraged safe, positive behavior by redirecting children to take positive action.
• Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
• Engaged children with games and puzzles to promote mental development and enjoyment.
• Participated in hands-on learning activities with children incorporating art.
• Assisted children with completing homework and special assignments to improve academic performance.
• Minimized TV and mobile device time by engaging children with games and physical books.
• Maintained confidentiality and privacy of all family matters and information.
• Taught life skills, including personal hygiene and organization.
• Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.