Caelie Spicer
Port Richey,FL
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
6
6
years of professional experience
Work History
FOH/Bar Manager
Zim Zari
01.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Recruited and trained new bartenders and barbacks to help maintain a talented team.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Insurance Broker
BIG
05.2022 - 01.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with prospective customers and business owners in homes, businesses, and other settings.
- Analyzed sales volume, retention, and loss ratio trends to identify areas for improvement.
- Increased sales by fostering relationships with customers, implementing business strategies, and suggesting areas for improvement.
Team Manager
Panera Bread
10.2017 - 04.2022
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Background in food cost and waste management
- Skilled at problem-solving and conflict resolution, and able to help encourage teamwork
- Goal-oriented, hands-on learner, with proven leadership, coaching, employee development, and communication that is attentive to details
- Participated in recruiting and interviews for new staff
- Maintained restaurant inventory and food safety
- Responsible for forecasting and ordering all paper products and menu items inclusive of extensive catering
Education
High School Diploma -
Pasco High School
Dade City, FL05.2018
Skills
- Training and Coaching
- Restaurant Operations
- Service Prioritization
- Suggestive Selling
- Beverage Preparation
- Wine and Liquor Knowledge
- Customer Service
- Guest Engagement
- Hospitality Service Expertise
- Food Preparation and Safety
Timeline
FOH/Bar Manager
Zim Zari
01.2023 - Current
Insurance Broker
BIG
05.2022 - 01.2023
Team Manager
Panera Bread
10.2017 - 04.2022
High School Diploma -
Pasco High School
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