Caelin O’Higgins
St Louis,MO
Summary
Adept at enhancing kitchen operations and elevating service standards, I significantly improved customer satisfaction at Social Bar and Grill Soulard. My expertise in safe food handling and my ability to foster team leadership have been pivotal in streamlining processes and nurturing a positive work environment, achieving notable efficiency in high-volume dining settings.
Overview
7
7
years of professional experience
Work History
Assistant Kitchen Manager
Social Bar and Grill Soulard
09.2023 - 10.2024
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
Bartender and Kitchen Manager
Hobnobbers Food & Spirits
01.2020 - 09.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Cleaned both FOH and BOH nightly to ensure a food-safe working environment.
- Developed and maintained professional relationships with suppliers.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built and developed strong relationships with regular customers to ensure a good experience.
Server/Hostess
Buffalo Wild Wings
10.2017 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Greeted customers at the door and created a fun, sports-centered environment.
- Expedited food for servers according to tickets.
Education
N/A - Business Management
Kishwaukee College
Malta, ILHigh School Diploma - N/A
Sycamore High School
Sycamore, IL05.2019
Skills
- Safe Food Handling
- Customer Service
- Food Plating and Presentation
- Employee Scheduling
- Menu Planning
- Cost Control
- Order Delivery Practices
- Attention to Detail
- Team Leadership
- Staff Training
- Multitasking and Organization
- POS Terminal Operation
- Customer Needs Assessments
- Responsible Alcohol Service
Timeline
Assistant Kitchen Manager
Social Bar and Grill Soulard
09.2023 - 10.2024
Bartender and Kitchen Manager
Hobnobbers Food & Spirits
01.2020 - 09.2023
Server/Hostess
Buffalo Wild Wings
10.2017 - 01.2020
N/A - Business Management
Kishwaukee College
High School Diploma - N/A
Sycamore High School
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