Charmaine Dusesoi
Bossier City,LA
Summary
Compassionate Mental Health Technician with extensive experience at Louisiana Behavioral Health, skilled in de-escalation techniques and behavior observation. Proven ability to foster strong relationships with patients, enhancing their recovery support and safety. Committed to delivering empathetic care while maintaining meticulous clinical documentation to ensure optimal patient outcomes.
Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.
Patient-focused individual that offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances.
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
Louisiana Behavioral Health
08.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Patient Care Coordinator
Cigna Health System
01.2024 - 08.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Travel Health Technician
Elite Health Care Solutions
01.2022 - 12.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Responded quickly and calmly in emergency situations.
- Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
- Served as a mentor to new CNAs during their orientation period, providing guidance on facility policies and best practices for patient care.
- Exceeded performance expectations by consistently receiving praise from supervisors for adaptability and dedication to exceptional patient care during travel assignments.
- Enhanced patient experience by providing compassionate and attentive care during travel assignments.
- Assisted in maintaining a safe and comfortable environment for patients, resulting in positive feedback from both patients and staff.
- Displayed cultural sensitivity while working with diverse populations across various geographic locations throughout the US.
- Collaborated with healthcare teams to ensure seamless continuity of care during patient transfers between facilities.
- Promoted overall wellbeing by assisting patients with daily living activities such as bathing, grooming, dressing, feeding, and mobility support.
Direct Service Worker
Johnson’s Client Care Services
04.2017 - 06.2022
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Mentored new staff members by sharing knowledge of best practices in direct service work as well as company policies.
- Improved client quality of life by implementing personalized care plans and providing daily support.
- Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
- Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
- Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
- Assisted clients in accessing benefits and entitlements by providing guidance through the application process, advocating on their behalf when necessary.
- Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
- Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
Patient Care Technician
Brentwood Hospital
08.2013 - 03.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
Education
General Studies - General Studies
Fair Park High School
Shreveport, LA05.2011
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
- Patient safety management
- Behavioral management
- Empathy development
- Medication administration
- Clinical documentation
- Mental health first aid
- Patient assessment
- Attention deficit hyperactivity disorder strategies
- Discharge planning
- Problem-solving
- Case documentation
- Compassionate care
- Relationship building
- Personal hygiene assistance
- Recovery support
- Charting and clinical documentation
Timeline
Mental Health Technician
Louisiana Behavioral Health
08.2024 - Current
Patient Care Coordinator
Cigna Health System
01.2024 - 08.2025
Travel Health Technician
Elite Health Care Solutions
01.2022 - 12.2023
Direct Service Worker
Johnson’s Client Care Services
04.2017 - 06.2022
Patient Care Technician
Brentwood Hospital
08.2013 - 03.2017
General Studies - General Studies
Fair Park High School
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